Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,300,023
Community Members
 
Community Events
165
Community Groups

Opsgenie email integration rejects forwarded emails

I've configured email integration in Opsgenie.

If I manually send an email, an alert is created as expected, however if I create a forwarding rule in Outlook for a specific email, the forwarded email delivery fails with:

Delivery has failed to these recipients or groups:

 

email1@_reducted_.opsgenie.net (email1@_reducted_.opsgenie.net)


Your message wasn't delivered because the recipient's email provider rejected it.

1 answer

0 votes

Hi @Alex Radnaev ,

Is that log from Outlook specifically? I'm wondering if that might be some restriction within your email provider?

I just tested with forwarding a personal email to an Email Integration with no problem. Granted this test was done through Gmail, Opsgenie should be able to receive forwarded emails:

for1.jpg

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

479 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you