How to add additional columns to Requests page in Jira Service Desk project

[Sarangam Birru]

How to add additional columns to Requests page in Jira Service Desk project say Assignee, Created Date and Due Date?

[Vishwas · Accepted solution]

Hey @Sarangam Birru 

In case if you are trying to customize in agent view of application you can follow pramodh's answer.

If you are looking to add more columns in request page of help centre then you need to navigate to the Help Centre --> Requests(Right top next to profile) --> Then in right side of the screen you can see "Customize" button there you can add the fields like this:

Regards,

Vishwas

[Sarangam Birru]

Thanks, Vishwas. I can customise columns in Help Center now.

[Pramodh M]

Hi @Sarangam Birru 

Here's the Procedure

Add the Columns you need here

Save it

Thanks,
Pramodh

[Sarangam Birru]

Thanks, Pramod. Your answer helps on how to customize columns in agent view.

[Pramodh M]

Yeah @Sarangam Birru Got Confused with Requests term

[Sarangam Birru]

Sorry, for the confusion, Pramodh. I am sure your response will be useful for someone in our community.