Hi, I am attempting to set up email requests from a mailbox that's on an Exchange server. The server is set to only allow external incoming emails from Microsoft. we are a hybrid enviroment. I get...
Hi, When I signed up a demo project existed which we deleted, but it looks like the demo customers still exist and are available to select on our new project. I cannot however see where these "custo...
Hello team! 👋🏻 I am requesting your help to validate some information about a matter I have with the flows. Currently I am managing a project in Jira Software and another one with Jira Servic...
i created a SLA with a value 24h for time to resolution. In the ticket is the value showen as "Time to resolution within 1d 24h". this can't be correct. What can i do? Thanks for your help ...
Hi, is it possible to display the whole calendar of the rotation in Jira directly (not via going into opsgenie?
Hi all, I wanted to know if it is possible to customize the requests page of the help desk used by customers by adding more filters and if is possible to modify the query/JQL that shows the list of ...
Do you have any idea what do we mean by Guidelines in the Burnup Chart Report?
Hello, I'm trying to setup up an import from JAMF so that the result will be an ObjectSchema like in this post: https://confluence.atlassian.com/insightapps/jamf-data-imported-into-insight-10851807...
Hi, We have a project where we have a partner who uses Zendesk. We share the ticket with the partner from Jira Share and a ticket is sent with a link to our Jira ticket which requires login. The par...
Hi community, I have a use case that requires a JSM Project to allow anyone to raise a request. What are the community views on the risks involved? Atlassian recommend not using this unless unavoid...
Good afternoon! The question is, why does the SLA fail if a response is being made to the client? We install SLA 13 h . Created >= Start of the day (15 h) And created < The beginning of the d...
Jira service management creates new issue instead of adding comment, when the user replies to their own email. For example, 1. A@test.com sends an email to B@test.com 2. Before B@test.com ...
Hello, I have created object schema and inside that i have my laptop object created, issue i am facing is that i am unable to have my insight field on the project of ITSM, I want to us...
Is it possible to create a customer with permission to view existing issues only, without allowing the creation of new ones, and to add comments?
Hi, I was wondering what kind of plans should we subscribe to to be able to use global automation across projects between JSM and JIRA? Is it enough to be on the Premium plan in JSM? Thanks for you...
Hi, Can some one will help me out with the How to create Dependent fields relationship in Jira. I am having a fields called: 1. System: Sys1,Sys2,Sys3------- If i select Sys1 then below package n...
Hi there, I know I have missed a step somewhere but not sure where. I have a insight field which is linked to the reporter to display their assets on an issue. The field always displays ...
Dear Community, I am looking for the following solution of the problem: We are using Tempoplugin to register worklog for each ticket, in many situations our tickets has some relationships to the ot...
I'm usually more of a helpdesk user. We use the kanban-style project for our ticketing. We have a legal team wanting to set up contract reviews as a project. There's a template for that but I ...
Has anyone figured out how to create an OG Team based on the members of a JSM Group? From what I understand, I have to create a new "Team" in Opsgenie that represents the same u...
We are using Service Management for people to submit feature requests as well as bugs for the internal software we use heavily as a company. I would like to take a bug or feature request and move it...
I am having trouble administering Service Management... always an adventure over here. Also Google is little help as the query returns dozens of hits none useful. Specifically I need to see where a ...
Prezados, boa tarde! No meu projeto, no campo de "Filas" da pagina inicial, possue os campos "Prioridades da equipe", e "Outros", gostaria de saber se tem como eu criar um outro campo adcional, que t...
I have tried adding a user to Jira to submit tickets but they are not receiving the email invite. I have added and deleted the user about 4-5 times and they still are not receiving the invite. The us...
Hello, Working on a Round-Robin to Email then Slack Automation Rule in JIra Server. When checking Audit log I see these two issues and its not auto assigning the issues. Not understanding th...
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