SLA with 24h is showen in the issue as 1d 24h. What is wrong?

[Martin Ellwart]

i created a SLA with a value 24h for time to resolution. In the ticket is the value showen as 

"Time to resolution

within 1d 24h".

this can't be correct. What can i do?

Thanks for your help

Martin

[Mark Segall]

Hi @Martin Ellwart - Can you please share the other specifics about your SLA?

• Goal (JQL)
• Calendar

This will help identify where any problems may be

[Martin Ellwart]

Hi Mark,

we use a calendar from monday to friday with working hours from 02:00 - 24:00.

Best regards

Martin

[Mark Segall]

Hmm - With a calendar of 0200 to 2400, that would mean that a 24h goal should return 1d 2h.  Out of curiosity, if you change your calendar from 2400 to 2359, what happens?

Otherwise, you may want to contact support on this one.  I don't immediately see why it would return the results that you're getting.