Hi everybodies I have JS 8.20.7 / JSM 4.20.7 And today i got reclamation not first time My users (JS) and customers (JSM only portal access) after open browser got profile other user. Both s...
Hi everyone! I have a problem with putting a ticket on mark as done. you see here the workflow and the last status (gesloten) doesn't work. on another workflow its working ...
We have two service management projects, one that is public (anyone who registers can see the services in the customer portal) and another that is private (only employees / assigned customers can s...
I have a JSM with a Portal and knowledge base articles. From laptop browser everything works fine when search for articles, but from mobile So browser I get "No matching search results" for the same...
Hi Teams, In JSM, I have several projects and thus several portal. I create a new project A and need that portal to be open public, that is no activation is required to open a ticket. One r...
We are using the built-in Services object schema to populate our Affected Services for Incidents, Change requests, etc. If I remove a retired service from the schema, it also removes that service fro...
Hello Everyone, I am trying to setup an SLA which compares 2 date fields: planned completion date and actual completion date for a particular issue type. Kindly confirm if this can be d...
Is there a way we can send out a notification to the person who submitted an issue though JSD that will give them updates about "Your issue is #4 in the queue". When an issue gets resolved, it would ...
Trying to switch our account so anyone from our company can access the service desk portal without having to login or creating an account. Does anyone know how to do this?
Saben si hay intermitencia en los productos de Jira
...omments, Customer comments are shown as the API token JIRA User Admin instead of the Customer ID. What solution do we have to have the author of Customer comments to be their true customer ID (or d...
During a scan can assets discovery pickup a cloud database during the analysis?
I am using the assets section of JSM and a custom field (assets object) named Hardware Affected and Software Affected to reference those assets in our issues. I am using the automation tool in JSM t...
A lot of our design team need to "book out" specific issues as they prefer to work offline rather than online, so we often use a pre-made automation system that allows them to receive an email with t...
Hello all, I'm writing to you with request to share your knowledge. Unfortunately, Insight's documentation is unstructured, making it harder to search for information. I would like Insight to creat...
How can we stop Status changes made when a Reporter responds to a ticket with a "Thanks" or "Ok." Tickets that I know I've been working on and are set to a particular status are chang...
Hello Team, We have field called 'Defect Type' which is having list of values and among them 'unknown value' is made as Default value and it's associated with Default field configuration scheme. wh...
Hi, how to pass Opsgenie activity logs to JSM? I have Opsgenie to JSM integration is in place and It is working. I need all the activities in Opsgenie to be updated in JSM ticket. Is the...
Hello, we created a request type to report any damage. now we'd like to send - whenever a reporting request was raised from our Jira Help Center - an E-Mail to an external organization who doesn't ...
Scenario Group: Coral - SME Member: Raymart Cruz, Bryan Tito Is it possible to filter the assignee within the group members only? Based on the picture, a member is shown who is not include...
Currently, if I give additional field in JSON payload which is not present in create field, I am getting the following error in Postman: "customfield_10436": "Field 'customfield_10436' cannot be set...
Hello. Such situation. It is necessary to track when a change is made in the field of the parent request and then transfer the data from this field to all child requests (same field). It is possib...
Hi, I’m looking to create an asset with a schema of Brand -> Products. The structure is 1:many with the Brand:Products, but I can’t seem to sort out the proper way to configure the object...
Now we use Jira Software version 7.12.3 and I face issue about our project can not receive message from who send message directly to our email. As I researched I found our version can not...
Halo , I was having this problem (Screenshot) when i as user (has access site only) , viewing a confluence page that have jira service desk report count issue , inside of it. Confluence page ...
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