1. Need help to setup multiple Groups to handle the tickets. 2. How to configure multiple SLAs for each group. 3. Do we have canned responses in Jira Service Management? 4. Customisation of Ticket...
Hi there, Is there a way to save AQL searches that have been used in Assets. I am looking at basically being able to run a search on demand for assets that have a warranty expiry in the next 3...
I'm currently trying to set up an asset registry for my organisation. The registry will store devices as objects (laptops, monitors, mobiles, etc) in different schemas and will assign them to ...
I'm currently trying to view all of the different assets assigned to a user within the user profile. Objects are currently linked to users on profile ID. I'm trying to find the property key of...
Is there an easier way to move a request type from one category to the other? Our problem is usually a user reports a problem and inputs it on the wrong work category. So, what we do is we triage the...
I would like to inquire about errors that occur when two or more web-item buttons are placed in the operations-top-level section on the jira issue page. When refreshing, both buttons look normal. H...
Is that a way to turn on or off a automation rule via API or via another automation? I need to turn off a rule after midnight, i know i can do this setting a scheddule search, and that is the righ...
I do have a couple of simple questions about Forms, that I can not figure out. 1) Can I add more than one Form to a Request? If yes, how can I do that? 2) Let's say I created 2 Forms. Both For...
after changed in workflow to auto move the status from resolved to closed after two days still the status is resolved and not change to closed how can see the error
Hello Community Can someone walk me through the process on how Jira Service Management and Trello can be used together in a more effective way. Right now I have it set up when...
Is it possible to create different field patterns depending on the selected cascading field option? For example: First field, the first field will be called "What is your emergency?" Example...
Hello all! Does anyone know any way to add externally synced groups to any of the following categories? Externally Synced Group as Site Admin Externally Synced Group as Org Admin Externally Sync...
Preciso incluir novos campos na tela para criação de chamado associado. Tenho um projeto que usa a tela padrão do jira, e preciso editar a tela que cria o chamado associado a outro projeto, incluir n...
Hello, I would like know, which of Jira products si the best use for management IT infrastructure. What I await : - create for each server any "card" where be all information about the serve...
A representative from Isostech said we should be able to connect JSM to our existing JIRA & Confluence servers. As those two servers are hosted locally, how would we link the two together? ...
Hi guys, hope you're all fine I'm importing some issues into JIRA (a lot of them, thousands) which one customfield is datetype with the format "dd/MMM/yy h:mm a" I have already fix my dates wh...
I am currently looking at setting up csats and it looks as though I have some surveys that have sent (13 in the last year) but I have created some test support tickets and not of these have received ...
I have a queue that will be worked on by a 3rd party provider and I am trying to filter certain issues to that queue for assignment to them. How do I create an JQL to facilitate that?
Hi Guys, I'm trying to create a report in ScriptRunner that returns open incidents in an incident management project and any requests linked to those incidents. A basic query with the required column...
Running JSM on a DC license, I have the system field 'Description' and a custom field 'Custom Description', both Text/multi-line. When providing a default value for the custom field the value is cor...
Hi, we have a problem about external users, It is possible to limit an external user to edit only the issues in which he/she is the repoter. We want to limit edit issue to a external users ...
Hi, I want to use default jira email address for all incoming and outing communication in my service project. Currently I am using custom alias <support@myorg.atlassion.net> for all outgoing m...
Hi, Can some one will help me out what is the main use of "Share Settings with an existing Project" If i check and create a New project then how it will work? will get all the configurations for N...
Hi, We have a setup where one of our websites & app has a contact form that then generates an email to a shared mailbox that Jira Service Management then automatically creates a ticket from. Th...
In Service Desk I am trying to setup an automation on ticket creation, that if a specific condition is met then a comment is automatically added to the ticket. This all works fine but I am wanting t...
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