I have a JSM project to manage change in our business. In the workflow I have a transition that includes an approval step to ensure the our Change Advisory Board review and approve/decline changes. I have set the Approver Groups field as hidden and defaulted to our CAB Approvers group in the Request Form to hidden. The issue I have is that the business largely use the Issue View rather than the portal, from this view the Approvers Group is not only visible but also editable - which for obvious reasons we don't want. Is there a way to lock this field so the default value remains? Or perhaps hide it from the Issue View as well?
Hi @Kelly Dunn
You can't do this using default values in Request Types; adding the field into the type will automatically add it back to the screen.
However, it should work via Automation -
Remove Field:
The Rule:
Something like this should work...
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Let us know if this works for you!
Ste
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