Jira Service Management

Hi Atlassian Community We would like to assign tickets to agents based on the home branch/ business unit of the requester. If the organizational attributes are included in the active directory table...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   Since a few days, my Jira SD send no more email. No email are received when : An issue is created An issue is updated A comment is added A customer is invited It's a big problem ...

• jira-service-desk

I’m looking for information on how you get user information/accounts into JIRA Service Desk.  Are you using self-hosted or cloud? Do you load user/client information from an ERP system to JIR...

• education
• jira-service-desk

Hello,    I'd like to have a request form like Jira's support form: https://support.atlassian.com/contact/#/ Is it possible natively on jira service cloud? Or is it possible with so...

• cloud
• jira-service-desk

Hi, I am using JIRA Service Desk Cloud. I am accessing the Customer Portal using this URL https://XXXXXX.atlassian.net/servicedesk/customer/portal   I seem to need to login 2 times....

• atl-cloudmisc
• cloud
• customer-portal
• jira-cloud
• jira-service-desk

some options are unavailable in the server version of Service desk 3.8.2

• jira-service-desk

We have many Request Type items listed in our portal. When we are in the agent view and edit screens, we can appropriately update the Customer Request Type field. The issue is that the options are se...

• jira-service-desk

Hello team, We have set up Time to resolution and time to first response SLAs for service desk support tickets and we have set up stop (finish counting time when) condition is resolution : set and p...

• jira-service-desk
• sla

Find out how licenses work against customers vs service desk users in Jira using Okta SAML.

• atlassian-support
• jira-service-desk
• okta
• saml

I am using Google Chrome. When I go to edit a Data Set, I'm unable to change the Time Series field (which defaults to Created). I would like to show Resolved instead. When I click on "Created," the d...

• chart
• gadget
• jira

Hi,   I have configured an email handler with an gmail account. To the creation of a new email, an incident is created on my project. But I can only choice the issue type and not the request...

• jira-service-desk

Hello All, I am trying to export all tickets from the "All Issues" filter via "all fields csv. I only get about 1000 misc tickets. I should have about 15000.

• export
• filter
• jira

I'm trying to add our wildcard certificate (*.example.com) to our newly setup JIRA Service Desk instance on CentOS 7. I start by running this command: sudo /opt/atlassian/jira/jre/bin/keytool -genk...

• java
• jira-service-desk
• ssl

Hello, I was curious which are the most interesting use cases publicly available for end-users. I saw that Skyscanner case which Atlassian show cases actually turned back to zen desk later on. I a...

• jira-service-desk

Hello, i'm new to Jira. Is it possible to create following scenario: For JIRA ticket created with subject:Check o365 license - description: No spare licenses unused. - create sub tasks for the pa...

• jira-service-desk

How to create a custom field to browse and attach file and also configure mime type? 

• jira-service-desk

Example: If I have to get overall open issue with severity as critical for Project A, Project B and Project C.  Is there any option to do this?  

• jira-service-desk

Hi all,   While updating "Due Date" with the value of SLA's in jira Automation i am getting below error. can you please help me to solve this. here is the json string.   { "update": {...

• jira-service-desk

Dear Sir or Madam,   We want to Import our DeskPro Data to JIRA Service Desk. We have exported the whole database to csv files. How does the map of the Fields work? Should I create custom fie...

• jira-service-desk

Is it possible with Jira Service Desk to create a project template, say, an Onboarding Project to train new clients in our SaaS software so that the tasks within the project are a combination of Jira...

• jira-service-desk

We are experiencing many issues with SERVICE DESK because: we need to offer customer support via mail for multiple customer we have multiple customer portal BUT if we set that portal is restricte...

• jira-service-desk

I run into the following problem with these settings: Status = Done Sprint = sprint10   If an issue exists that started in sprint10, was kicked to sprint11 do to it being incomplete but was ...

• jira-service-desk

I would like to change the issue type associated with a customer request type. I can delete the existing customer request type and create a new once, but it is a bit of a pain. Is there an easier way...

• jira-service-desk

Hi, we are in testing phase were we need to decide if JIRA suits us for our needs. Our JIRA service desk has public access and we need to prevent public users create an account as a member on JIRA s...

• jira-service-desk
• jira-administration
• jira-core

I want to customize the subject line for email notifications, specifically when someone comments on an issue. All I want to do is put in some custom text, so I found some info and opened up this f...

• custom-field
• jira-service-desk
• notification
• server