JSD Customer Request Type menu order

[Richard Burstiner]

We have many Request Type items listed in our portal. When we are in the agent view and edit screens, we can appropriately update the Customer Request Type field. The issue is that the options are seemingly random in the order they are displayed. This makes it difficult to find the proper selection.

Can someone please shed some light on the sort logic or point me to where to change the order?

Thank you.

[Shannon S]

Hi Richard,

From my understanding, your request types are in the proper order when in Agent view, but not when you're in the portal as a customer. Correct? 

Can you show me an example of what you are having an issue with? Please also confirm your Service Desk version.

Regards,

Shannon

[Richard Burstiner]

The order of request types on the portal is fine and is easily configured. The issue is that we need to re-sort the options in the agent's view so that they make more sense (i.e., put certain options at the top of the list).  For the attached example, we may want "Jira Feedback" as the first option:

[Trevan Householder_Isos-Tech-Consulting_]

@Shannon SIn my case, alphabetical sort would be the minimum requirement.  

[Shannon S]

@Trevan Householder_Isos-Tech-Consulting_, I'm terribly sorry for the delay, it seems I didn't see my original notification when @Richard Burstiner replied.

We do have a feature request open for this exactly:

• JSDCLOUD-5590

I've cloned it for the Server version here:

• JSDSERVER-6147

Please vote on the request to show your interest, and comment with your feedback and use case. It will help us out a lot.

Thank you,

Shannon

[Trevan Householder_Isos-Tech-Consulting_]

Thanks very much, @Shannon S.  I have voted and commented on the cloud issue. I believe the problem definition was confusing and inaccurate, so I left my feedback.  I will do the same on the other issue.

[Shannon S]

Thank you so much, Trevan! I saw that, very helpful and clear.

Take care, and have a pleasant weekend.

Regards,

Shannon