No more outgoing emails

[Patrick RAISON]

Hi,

Since a few days, my Jira SD send no more email.

No email are received when :

• An issue is created
• An issue is updated
• A comment is added
• A customer is invited

It's a big problem because my customers are no more notified.

Thank you for your help.

[Patrick RAISON]

I have found and I sent a test mail 10 minutes ago.

No mail received.

[Thomas Deiler]

@Patrick RAISON before you contact Atlassian, verify, that you can receive emails from another mail address (to exclude malfunction of your companies mail server).

It could be also blocked by a restrictive anti-spam rule ...

So long

Thomas

[Patrick RAISON]

The problem is present since a few days, but I receive many mails each days from other people.

I have already check and have also add a customer with a gmail account. No mail neither on this gmail account.

[Thomas Deiler]

Then I would contact Atlassian support - they can help you with this email thing.

Good luck

Thomas

[Thomas Deiler]

Dear @Patrick RAISON,

do you receive any mails? Have you tried to send a test mail to yourself? Did you have  a look in the mail queue? Is it full? Have you tired to reach the mail server from command line?

So long

Thomas

[Patrick RAISON]

How can I send a test mail ?

I have a cloud Service Desk, so I don't know where is located the mail queue ?

[Thomas Deiler]

Dear @Patrick RAISON,

good to know that you use Cloud. Will tag this post later.

use this URL:

https://................atlassian.net/secure/admin/SendBulkMail!default.jspa

replace the dots with your domain name.

So long

Thomas

[Thomas Deiler]

PS: In Cloud there is no Mail queue to flush like in Jira Service Desk Server.