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Jira Service Management
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There's a few discussions around speeding up Jira/Confluence etc server installs, so thought it would be beneficial to kick start a discussion and share some learnings, and see what others had t...
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Hi Team, JIRA service desk FAQ is not responsive with mobile device. please help Link: http://support.neatideas.com.au:8080/servicedesk/customer/kb/view/950358?q=ticket&q_time=151...
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Hi, I am currently working with workflows and transitions and would like to understand how the status and transition are visible to customers in the portal. for example, I would like to the cu...
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...dding customers or allowing public self-registration. Surely there's import and sync options? https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-m...
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Hello, I use JIRA server 7.5.0, JIRA Service desk server 3.8.1, Confuence server 6.3.4. There is service desk project with linked knowledge base. Knowledge base space permissions are: anonymous - ...
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Hello. I want to install JIRA Servicedesk Server in a Windows machine. Now I am using SQL Server 2014, which is in a different machine (another ip). I think my alternatives to connect JI...
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We have all levels of users that log into our Jira Service Desk Portal. They can't be conveniently be divided into groups. Some users have just been with our organization longer and know ...
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I have found the https://translations.atlassian.com, but i cant implement the translation on my server.
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It would be nice to know when the Jira Service Desk software was actually attempting to send an email to the reporter, watchets, participants, etc.. and what changes initiated them in case we have a ...
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is there a limit to the number of customer portals that can be created? Many thanks in advance
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Do you know of a way to exclude a range of resolution dates from within a range of resolution dates. I want to create a query of resolved tickets from the start of month to the end of day yesterday ...
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My team is trying to add new customers as they type in their email in the "Raise a Request on behalf of" field. For some reason when they do this it is sending out an invite to the service desk team ...
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Hi, I want send approval link from JIRA service desk to another system in organization. After accept/deny, result should return to JIRA and workflow go to next step. how can I do it? an...
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Hello, In my Service Desk project, i need to display a request to an agent only when it has been assigned to him (or this group). Can you help me to do that ? Thank's for your...
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Hello, In project settings > customer notifications > "Request created", is there a way to display/include in the body of the email (outside of having to click the "View Request") the co...
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When I go into a "Modify Issue Type Scheme" screen, I see a list of all the possible issue types. Most of the available issue types are distinct but I am confused by 2 issue type...
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Hi community !! I need to create dashboard (The Two-Dimensional Filter Statistics gadget), on which Y-axis - ASSIGNEE, and X - axis - I need to choose SERVICE SD, cause me and my team are members o...
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Dear all, I am using ServiceDesk with success for some time. Currently, I am trying to improve it a by moving some e-mail flow to ServiceDesk. For this purpose, I've created dedicate...
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In our jira we have Tempo Account for each customer. We use it for time registration on customers. At the end of each month we make a report grouped by customers for spend time. We also want h...
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Hi, so my question is can i create specific type of issue that has only one screen with close button where our helpdesk can quickly register already fixed problem.
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When attaching an external file to an issue page, if the image file name includes a JIRA ticket ID (e.g. "my-image-for-issue-ABC-123.png"), that will prevent the thumbnail image from being rendered i...
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Hi all, Jira administrator here. I have been messing about in our sandbox environment and noticed something unusual. On creation of a new basic service desk the the project automatically pulls in ro...
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In Service Desk Cloud, I've created a ticket and included external customers, they replied to the email and a new tickets was generated. Zendesk has a feature where if a follow-up reply came in...
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I have a Jira Service Desk with 6 project but service desk data center only wants to show four of them by default for some reason. Without making someone click "Browse All" can I specify that S...
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I need to know how to customize the fields within the request form.
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