Is it possible to create a select field in my service desk form so a User can select data that its origin is a spreadsheet uploaded?
Hello, I would like to know if making a Jira report with a custom field is possible. I would like to sum the total of a certain issue types custom field by month, in this case the name of the field i...
Hi Community! I'm using JSD 3.5.0. I have defined two SLA in a SD project, "Time to first response" and "Time to resolution". After a while I have noticed that the SLAs are ordered in different ways...
Hi guys, I am new to Jira Service Desk. I am the administrator and I have created some custom fields and add them to screens. When I am trying to make that fields required in the reques...
I have self hosted Jira Service Desk, I run the Backup System however when I am browsing the provided path. I can't access the device error message is "Permission Denied". I am using FTP, the server...
Hi folks, Start situation: 1. A issue has been closed with a resolution resolved. 2. The customer has a transition at customer-portal to reopen the ticket. 3. After using the transition the s...
Hello guys. I have a problem "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again" when creating a new IT Service desk project. Help me...
Hi , My clients prefer to create support tickets through using their own email address. Now my problem is that when I share a commnet with the customer, this comment is not sent throug...
Hi All, I've been a bit stumped recently with notifications not working - we're using JSD and I want all watchers to be able to receive an email when a status is changed and mainly when a com...
I found a system level setting but it only applies to agent notifications
We need help in setting up our JIRA Service desk. Please contact me with profile, competency and rate to help us setup JIRA service desk as we have been using JIRa software for quite some time.
Service desk uses email channels. Does Service Desk use the same workflow process to match emails with issues or has this process been designed differently for Service Desk? There is a workflo...
I want to make a number of fields 'Required' to ensure that my internal teams are entering one of the defined options within the system. However, when I mark a field as 'Required', this field now be...
Hello, I need help in setting up a queue. I need to have a list of all issues that have "Waiting for Customer" status unchanged for longer than 7 days. How can i achieve this? Than...
Only the default request type shows up in the service desk widget after adding search word/question in the "How can we help?" section (see attached image). How can I have customers to search the kno...
I cannot see where to configure canned responses in my service desk projects. I would prefer to use the JIRA native, rather than an add-on.
We only have two forms and it would perfect if the default Help Center screen simply listed all the Articles and Help forms available without the need to enter a search string. I've discovered that ...
Hello Team, So I'm not Jira and need to get upto speed on supporting it on-premise. I have on test server, with SQL 2014 and Jira Server installed, running fine. So, now I want to instal...
I want to add a organization number to each organization. This to link the Jira service desk with the financial system Exact.
I just want to run a simple report to tell me what customers are active in Service Desk
Can customers create tickets on behalf of other users in their organization?
Starting with my ultimate goal, I'm looking to enable HTTPS for our JIRA Service Desk installation, but I've found a few hurdles to getting there. My current challenge is that our installation does ...
So, I know that we can set the default number of transitions that show BEFORE the workflow dropdown and I also know that we can change the order in which the transitions show. But, let's say I have A...
Hi there, Our company is looking into Jira Service Desk and whether it can fulfill our needs for tracking and responding to external partner requests. One of the features we are hoping for is a Wiki...
Jira service desk is sending an issue created email to a customer at a specific email address e.g. Customer@email.com The customer replies to this email to feedback on the issue but they reply with ...
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