Hi ALL,
Since the consultant's description is not very clear, can someone tell me which specific features are affected, and how can I check if I am using them?
The following is the preliminary information provided by the consultant.
Advanced Incident Management:
Incident Creation: Automated incident creation via APIs and Opsgenie.
Alerts & Notifications: Advanced alert enrichment, customization, custom alert actions, and multiple notification rules per contact type.
Incident Command Center: Command, control, and coordinate incident response with hosted video bridges and integrated communication tools.
Post-Incident Reviews: Document root causes, pattern discovery, and preventative actions.
On-Call Management: Advanced routing rules, escalation steps, and on-call schedules.
Incident Management Reports: Track lifecycle of alerts and incidents, evaluate team efficiency, and gain insights into areas of improvement.
Heartbeat Monitoring: Ensure end-to-end alerting through passive system monitoring and alert forwarding.
Advanced Problem Management:
Problem Work Category: Group incidents to problems, fast-track root cause analyses, and record workarounds.
Problem Queues: Manage and prioritize problem tickets .
Advanced Change Management:
Change Work Category: Manage changes with advanced features.
Change Queues: Organize and prioritize change requests.
Change Calendar: Schedule and track changes.
Automated Risk Assessments: Automate risk assessments based on predefined criteria.
CI/CD Integrations: Integrate with CI/CD tools like Jenkins and Bitbucket for change gating.
System-Level Change Automation Rules: Automate change management processes at the system level.
Features Remaining in the Standard Plan
Basic Incident Management: Incident work category, incident queues, incident alerts, and on-call scheduling.
Basic Change Management: Limited change management capabilities without advanced automation and integrations
Thanks.
