Hi,
i have idea to make assign approval use automation.
here is my automation.
but, i dont know how to call group as approval.
example :
"Admin need appoval from Manager."
when user from admin group raise a ticket, they need approval from user on Group Manager.
can you help me with that ?
Best Regards,
Adithya Varian
Take a look at Dirk's answer here https://community.atlassian.com/t5/Jira-Service-Management/How-To-make-automation-approval-based-on-Group/qaq-p/1989787
Hi @adithya ,
approver is usually just a user and not a group within JIRA with native feature.
I can suggest you to try the following plugin https://marketplace.atlassian.com/apps/1211763/herzum-approval?tab=overview&hosting=cloud to out in place a complex approval process based on groups.
Hope this helps,
Fabio
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