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Waiting on customer automation, what am I doing wrong?

Megan Nacey
Megan Nacey March 31, 2022

Using the details here:  https://community.atlassian.com/t5/Atlassian-Migration-Program/Jira-Service-Desk-Automation-Waiting-on-Customer/qaq-p/1827366

 

I am getting an error when trying to configure the rule for 5 day 'Waiting for customer' status.  I have the components it is asking for, not sure what I am doing wrong.Screenshot 2022-03-31 103145.png

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Fabian Lim
Fabian Lim
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March 31, 2022

Ho @Megan Nacey

Instead of having the conditions separately, you need to check off the jql option and enter the jql.

Status = "waiting for customer" and updated....

Regards

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