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Reports in Jira Service Mangement


We are exploring the reporting option in Jira Service Mangement. We want a details report which would tell us how much time spent in each status (Stage) for a particular issue type. Is there a standard report available or we have to create a custom one ?  For example we want to see how many tickets created in a month and in which status it is taking maximum time. Can you all please advise? 





6 answers

For everyone exploring the reporting options for Jira Service Management, this comprehensive collection of report types could help get started.

While built-in JSM reports are useful, there are many report types and business angles you can build reports for like:

  • Service Request Status Report
  • Service Request SLA Report
  • Service Request Approver Report
  • Customer Satisfaction (CSAT) Report
  • Change Status Report
  • Jira Incident Report

Learn how to build these Excel reports easily with Better Excel Exporter for Jira Cloud!


(Please note that Better Excel Exporter is a paid and supported app and I'm part of the team developing it.)

Hello @Banajyotsna palbabu 

You can try a third-party add-on - Time in Status for Jira Cloud, which generates 7 types of status time reports, including a Time in Status report. It shows the time an issue has been spent in each status. So you can track a process flow conveniently.

tis report.png

 Additionally, you can get an Assignee time report to track the effectiveness of your team.

Thisreportshows how long a chosen Assignee has spent working on each issue.

assignee report.png

Also, you can export data to CSV and XLSX files.

Also, you can export a generated report to CSV or XLSX files. It's developed by my team and is free for using up to 10 users. Please, let me know if you have any questions.

3 votes
Mikael Sandberg Community Leader Apr 01, 2022

You could use the Average time in status gadget to show this. There are also apps in the Marketplace that can show it as well if the Average time in status gadget is not giving you the detailed data you are looking for.

Thank you Mikael. I added that gadget to the Dashboard. 

2 votes

Hello @Banajyotsna palbabu 

For the number of tickets opened and closed, you can use the standard JSM reports or the "created vs resolved chart" that is available as a dashboard gadget. It doesn't provide weekly or monthly grouping but at least it gives you the numbers.

For status times, I am afraid Jira does not provide that as a ready-to-use report. The data you need is available in each issue's history but you'll need a marketplace app to extract it as a ready-to-use report.


Our team at OBSS built Time in Status for this exact need. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status and on each assignee.

tisCloud_StatusDuration_LeadTime_with Estimates.png  tisCloud_AssigneeDuration.png     

The app has Consolidated Columns feature. This feature allows you to combine the duration for multiple statuses into a single column and exclude unwanted ones. It is the most flexible way to get any measurement you might want. Measurements like Issue Age, Cycle Time, Lead Time, Resolution Time etc.

For all numeric report types, you can calculate averages and sums of those durations grouped by the issue fields you select. For example total in-progress time per customer (organization) or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.


The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

And the app has a REST API so you can get the reports from Jira UI or via REST.

Gadget_AverageStatusDurationByComponent.png  tisCloud_StatusDuration_LeadTime_Chart.png

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example, see average InProgress time per project and per issue type.)
  • Export your data as XLS, XLSX, or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets


2 votes
Bloompeak Support Marketplace Partner Apr 03, 2022

Hi @Banajyotsna palbabu

You can get a report of "how many tickets created in a month and in which status it is taking maximum time" by using Status Time Reports app(developed by our team) and following these steps:

  • After installing the app, create a new report and choose Average under Report Type section(1).
  • Then, add Created(year)(2) and Created Month(3) fields.
  • Click Search button and get a report of total number of issues created each month and average time spent on each status as shown below.

Here is the online demo link, you can see it in action and try without installing the app.

Note: If you are interested in cycle and lead time, you can have a look at the article below.

Cycle Time and Lead Time in Jira: Productivity Measurement with Two Critical Parameters

Hope it helps.



1 vote
Rahul_RVS_Support Marketplace Partner Apr 01, 2022

Hi @Banajyotsna palbabu 

If you are fine with a marketplace app, you can try out our add-on to get this data.

The main features of the app are as below
  • Multiple Time in Status Reports. Excel Export available for all status reports.
    • Time in Status
    • Time with Assignee
    • Time in Status with Assignee
    • Time with Assignee per Status
    • Status/Assignee Count
    • Multiple Transition Reports
    • Avg Time in status reports
    • Status Transition Dates Report
    • Time in Status Per Time Grain
    • Time with Assignee Per Time Grain
  • Status grouping
  • Save your reports
  • CSV Export
  • Multiple chart types
  • Dashboard Gadget



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