PEOPLE Service Desk Customers - Add to Group

[Joshua Dumas]

In my service project settings, under PEOPLE I have a number of Service Desk Customers listed. I'm assuming they are getting added when they "enroll" into our portal. Is there a way to systemically add our CUSTOMERS to a group instead of having a laundry list of users in there?

[Fabio Racobaldo _Herzum_]

Hi @Joshua Dumas ,

my suggestion is to group users into organizations. Please read the following article in order to figure out how to do that https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

You can also group users into group if you want btw there are no chance to do that automatically because a clear rule should be put in place.

Hope this helps,

Fabio

[Joshua Dumas]

Thanks, Fabio - is there a way to add customers from our portal into organizations automatically? 

[Fabio Racobaldo _Herzum_]

you're welcome @Joshua Dumas .

Unfortunately, you can't do that automatically. Currenlty there's an open request in order to associate automatically email with an organization. Please vote and watch https://jira.atlassian.com/browse/JSDCLOUD-4519 

Ciao,

Fabio

[Joshua Dumas]

so our users are creating an account via DUO (our MFA) - there's no way to add them to an org?