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Auto Link Issues except for those with the email address XXX

JayJuan Jones April 1, 2022

Hello again guys,

I have an automation rule in place to automatically link issues based on my custom field "User's Email Address". the way that it is currently working was fine, but I noticed it started to link issues that came in from my service account, MyColorado@state.co.us. I am trying to get the automation to work the same, link all issues based on the User's Email Address, except for those that have the User's Email Address equal to MyColorado@state.co.us. Take a look at my automation below and let me know what you think:

Auto Link issues.png

Am I missing something?

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2022

Hi @JayJuan Jones 

I tested this - and this worked for me...

  • Condition: Advanced Compare Condition
    • First Value: {{reporter.emailAddress}}
    • Condition: does not equal
    • Second Value: <<email address here>>

This method wouldn't need the action Add value to audit log - it should just work in place of your existing conditions. So the rule should be...

  • Trigger
  • Branch
  • Condition - as above
  • Action

Let us know if this works!

Ste

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