I work for a mid-sized company, where all support is done through Jira. Customers sent an email to a seperate alias, which ends up in the Jira inbox as issues. We reply on these issues by typing our ...
Hello, I would like to be able to show a second list of items when I select a specific item in a previous select list. I have tried as a select list cascade, but the problem I have is that the secon...
Hi, I would like to ask if anybody do know, why when creating a ticket in project and commenting on it does not send notification to the customer? I have set there an organization, which I belive s...
Hello, I can't seem to see other people's recorded Tempo time. I'm an admin. Can anyone point me in the right direction? Thanks.
Hello, I am hoping to build an automation that moves tickets from standard to high priority if they've been sitting in standard priority for 7 days. Is this possible? Thanks.
Olá prezados! Gostaria de uma gentil ajuda dos senhores Estou montando o Dashbord de meus projetos , pelo painel de controle porém, notei que as cores não estão padronizadas. Como podem ver...
Is it possible to make rules activate in an sequence? Is there any value that is changeable in order to make a queue of rules that act in an iten?
I need couple of good suggestions for asset management tool for my Jira cloud. If anyone using please share with me.
Jira auto notifications just stopped working few months ago. I have tried to resolve this myself and read all the articles, tried all the resolutions that I am able to try on my own with no results. ...
Hello, Unfortunately, Microsoft is discontinuing Basic Authentication as of October 2022. Is there a solution from Atlassian to change this to the new method from Microsoft? Many thanks Pascal Eng...
Hey Atlassian community, I was wondering if there is an easy way to delete some dropdown values created by our users for a custom label field, which is used in the Jira portal. We have many redunda...
Have a nice Day. I need to know, how to allow the current users create a issue in help portal without create a user on the portal. I don´t know if I neet to make any config changes&nb...
When an external request comes in to Jira Service Management, it is operated by connecting this request to the project created in Jira Work management. At this time, if the job spent time is updated ...
I would like to know if it is for the best to follow this method or create for each project its own service desk. Seeking out your opinions. Thank you!
Hi, I am trying to update an insight object using the rest api. But then I find if I use the put api to update directly after creation of this object, it throws unique error, while I am pretty much s...
Hello Recently we had an accidental deletion of the Username field for 1800+ objects in our Insight (installed on Jira Service Management Server). My plan is to restore these in the backend postgre...
I want all the ticket IDs that have the same status in a project. How do I acheive that using APIs?
Hi all, Just looking at Insight Discovery and have come up with a deal breaker I think. The user information is returned as hostname/firstname which is what I log into my machine as but there isn't...
When a customer logs a request, is it possible to set email notifications of this new request so they aren't sent to me (as project owner), rather, they are sent to a generic team mailbox? Or do I ...
Hi Community, In my Service Desk, we have set up the creation of tickets by email. Recently, I had only found out that there were several failed ticket creations in our Service Desk. Had I not...
I can add categories to my Jira project (queues, service requests, incidents, etc) but I am seeing on another page that they have completely different options (issues and filters, google drive, slack...
Desired behavior: I am trying to import tickets into JSM from a different ticketing system. Some tickets in the CSV file have multiple entries because time was logged at different stages throughout ...
I had a spec (request) requesting access to all of our users that are non licensed Jira users in the company. I was able to configure this in Customer Permissions and it works great. My problem no...
I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket. Currently, when a ticket is closed (status ...
Foe work, I need to configure a custom client portal, but in order to do this I need to set up the Request types; however there are some fields that are missing to finish the task that I was assigned...
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