Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to apply a resolution to tickets in a "Business Project"


I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket.  Currently, when a ticket is closed (status is updated) on other boards, a resolution (ie Done) is added automatically, but on this board, that is not the case.


I have attempted to update the transition of tickets into the "Done" status, as well as manually applying it from various screens, but am unable to apply it anywhere. I cannot even add the Resolution field into any views to fill it out manually.


Does anyone have a solution where we can either update the workflow, bulk change or even manually edit each ticket in what becomes a manual process?  I would hate for our team to have to transition to a new board and lose the existing automation and tracking we have applied so far.


I have included pictures of the simple workflow applied to the board, as well as the field setting screen where we attempted our updates to include a resolution.


Available fields.PNGWorkflow.PNG

1 answer

0 votes

Hi @Chuck Woodcock 

I assume this is a Team-managed Work Management Project?

If yes - there is a known Bug in Work Management Projects, that the resolution does not set - see JWMCLOUD-180 


I see you've tried various options, but the best workaround for this Project type is to use Automation - for example:

  • Trigger: Issue Transitioned
    • To Status = Done
  • Action: Edit Issue
    • Field = Resolution
      • Value = Done


A few notes on this rule:

  • You could use the Condition If/Else Block to set different Resolutions based on some conditional logic - eg. Labels, etc
  • I would recommend having a second rule to clear the Resolution also, if an Issue is reopened - for example:
    • Trigger: Issue Transitioned
      • From Status = Done
    • Action: Edit Issue
      • Field = Resolution
        • Value = <Leave blank to empty>


Let us know if this helps!


Suggest an answer

Log in or Sign up to answer

Atlassian Community Events