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I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket. Currently, when a ticket is closed (status is updated) on other boards, a resolution (ie Done) is added automatically, but on this board, that is not the case.
I have attempted to update the transition of tickets into the "Done" status, as well as manually applying it from various screens, but am unable to apply it anywhere. I cannot even add the Resolution field into any views to fill it out manually.
Does anyone have a solution where we can either update the workflow, bulk change or even manually edit each ticket in what becomes a manual process? I would hate for our team to have to transition to a new board and lose the existing automation and tracking we have applied so far.
I have included pictures of the simple workflow applied to the board, as well as the field setting screen where we attempted our updates to include a resolution.
I assume this is a Team-managed Work Management Project?
If yes - there is a known Bug in Work Management Projects, that the resolution does not set - see JWMCLOUD-180
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I see you've tried various options, but the best workaround for this Project type is to use Automation - for example:
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A few notes on this rule:
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Let us know if this helps!
Ste
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