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How to apply a resolution to tickets in a "Business Project"

Edited

I am using a Jira board for tracking recurring tasks and attempting to report on if tickets are resolved before the tracked "Due Date" in the ticket.  Currently, when a ticket is closed (status is updated) on other boards, a resolution (ie Done) is added automatically, but on this board, that is not the case.

 

I have attempted to update the transition of tickets into the "Done" status, as well as manually applying it from various screens, but am unable to apply it anywhere. I cannot even add the Resolution field into any views to fill it out manually.

 

Does anyone have a solution where we can either update the workflow, bulk change or even manually edit each ticket in what becomes a manual process?  I would hate for our team to have to transition to a new board and lose the existing automation and tracking we have applied so far.

 

I have included pictures of the simple workflow applied to the board, as well as the field setting screen where we attempted our updates to include a resolution.

 

Available fields.PNGWorkflow.PNG

1 answer

0 votes

Hi @Chuck Woodcock 

I assume this is a Team-managed Work Management Project?

If yes - there is a known Bug in Work Management Projects, that the resolution does not set - see JWMCLOUD-180 

---

I see you've tried various options, but the best workaround for this Project type is to use Automation - for example:

  • Trigger: Issue Transitioned
    • To Status = Done
  • Action: Edit Issue
    • Field = Resolution
      • Value = Done

---

A few notes on this rule:

  • You could use the Condition If/Else Block to set different Resolutions based on some conditional logic - eg. Labels, etc
  • I would recommend having a second rule to clear the Resolution also, if an Issue is reopened - for example:
    • Trigger: Issue Transitioned
      • From Status = Done
    • Action: Edit Issue
      • Field = Resolution
        • Value = <Leave blank to empty>

---

Let us know if this helps!

Ste

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