How can I have custom Jira sidebar spotlights?

[Landon Tran]

I can add categories to my Jira project (queues, service requests, incidents, etc) but I am seeing on another page that they have completely different options (issues and filters, google drive, slack integration). Are these custom apps or is there an option I am missing? 

It seems that the issues and filters section link to past tickets (open and completed). I'd appreciate if someone can point me in the right direction so I can read up on this. 

[Joseph Chung Yin]

@Landon Tran -

In JSM, the side bar is controlled by the JSM project templates which you used in creating your JSM project, so they are fixed cannot be customized as of now.  

In addition, you will need to know that there are differences between Company Managed Projects versus Team Managed Projects.  You can still defined new queues under Queue Management, this is where you can customized once you access the  Queue's link from the sidebar.

I would recommend you to follow-up with Atlassian Support to submit for an enhancement request (https://support.atlassian.com)

Here is the link to JSM Cloud documentation (Overall view) - https://support.atlassian.com/jira-service-management-cloud/resources/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.