Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How can I create those sub-queues ?

Rock Morin
Rock Morin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
February 21, 2023

image.png

Answer
Watch
Like Catalin Nichita likes this
538 views

1 answer

1 vote
Laura Campbell _Seibert Media_
Laura Campbell _Seibert Media_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
February 22, 2023

Hi @Rock Morin ,

I'm pretty sure that someone just added a character to the beginning of the name of the queue, and then adjusted the JQL to add the additional criteria. It's a great simple hack to make queues that appear to be "sub-queues". 

This blog article gives the unicode character tip (and some others): https://valiantys.com/en/blog/itsm/5-quick-tips-for-queues-in-jira-service-desk-cloud/

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events