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Webhook to a Teams Channel - set one up and it doesn't work

Andrew Blocksidge
Andrew Blocksidge
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June 17, 2020

I created a webhook in a Teams channel, and set up an automation in Jira Service Desk to notify that channel when ever a certain type of issue is raised (Production Support).  The automation works - I verified by making sure a notification was sent through "Alert User" (Mention in ticket created).

Has anyone been able to make this work? We use webhooks to Teams for home grown applications.

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Heiko Gerlach
Heiko Gerlach June 17, 2020

Hi Andrew,

 

did you create the WebHook in Jira or in Jira Service Desk Automation Rule?

See that these are 2 different options.

 

BR
Heiko Gerlach

Accxia

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Andrew Blocksidge
Andrew Blocksidge
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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June 18, 2020

In Service Desk ->Screen Shot 2020-06-18 at 10.20.28 AM.png

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