You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We are new to Jira Service Desk and we need to configure Jira Service Desk to automatically generate service desk ticket from email received from a specific customer and the email will have information to be populated in customized fields in the Jira Service Desk. Please advise how this can be achieved?
If you can rely on the email format the customer is sending, u should be able to use Automation for Jira for this.
When a customer sends an email to the service deskTdesk it is transformed into a ticket. The email body becomes the description field.
You can disect the description with an automation rule if you trigger on issue created. Then use smart values to fill your fields.
But the culprit is in the email the customer sends.