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Service desk Rest API for issue transition is not working


I tried to change the status of a service desk  issue using issue transition API 
POST /rest/servicedeskapi/request/{issueIdOrKey}/transition

I referred the REST API documentation for service desk{issueIdOrKey}/transition-performCustomerTransition

 but  showing me an error
"errorMessage": "You can not make this transition",
"i18nErrorMessage": {
"i18nKey": "sd.customer.transition.error.transition.unavailable",
"parameters": []

the user performed this action can  do the same through UI

2 answers

0 votes


Any solution ? I got exactly the same error.

I don"t understand as i  follow the documentation.

Best Regards,

Hi @Akhila K Saju 

Most likely the user you are using don't have permission to transition the issue in its current state or you are using a wrong transitionId.

User has permission. The same user can do the same through UI.

Where can I find the transition id?
I took the transition id from the edit workflow option (as text format)Screenshot from 2020-06-18 18-50-59.png

From the screenshot you have provided, you should be able to transition the issue from Open -> Assigned to tester using id 11.

Can you paste you code?

Like Akhila K Saju likes this

Hi @Akhila K Saju , did you find a solution for this? 

Same question here, I am running into this problem as well.

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