Hello, I have a JQL query that will transition an issue to reopen if status is 'Completed' and status has been changed less than 7 days. If its in completed and status hasn't been changed fo...
Hi, I want my Agents to be able to submit Request Types in the Portal (not using Create/Issue Type) but I do NOT want my Customers to be able to see them or request them. Is there a way to Hide Req...
I have a couple of clients reporting that the portal is difficult to manage as there are a lot of old tickets showing. I cannot see this from the client's view and are uncertain exactly what t...
Hi, We have a Jira Service Desk currently being setup for testing before rolling out fully however I seem to be having an issue with people being able to reply to an issue via email. If a customer ...
The user clicked the link in the email to view issue. They are getting this error: Make sure that this issue actually exists in that project. If it does, try again in a few minutes. ...
I have partners that log tickets in Jira Service Desk using the external portal. I would like these same partners to be able to search, filter and sort the list of their submitted tickets. Where can ...
The old view for opening tickets/issues is more helpful with more items to view on Screen. Especially when we want to Use fields such as Components / Labels / Participants Etc., The New View...
As the subject states: the participant does not receive any notifications when comments are added, status changes, etc. Do I need to mess with permissions? Nothing stands out to me as rel...
We would like to require all employees to use SSO for cloud based Jira service desk. However, we do not want to require it for our customers. Is this possible
When I created a test project for myself, I, as the Project Lead, can see queues in the left sidebar. When another person, who is also a Jira Administrator, and by default, added to all projects crea...
We are utilizing the approval process in Service Desk for the first time. The approver can't find the email notification and we want to resend it to him. What is the process for this?
Hi there, I am trying to add couple of users to our JIRA service desk, however they are not receiving the invitation emails. As a test, I put my email address down and I did not receive the email a...
When we try to import data from Freshdesk, either JSON or CSV, Jira shows the following log: 2020-02-27 14:04:27,407 INFO - Import started by admin using com.atlassian.jira.plugins.importer.sample.S...
Hi I'm like to know how I create a dashboard showing EPIC name Number of Issues in each EPIC by status and then be able to show for each EPIC, the list of Issues by Name, Ticket nbr, Status...
When the customer looks at an issue in the Customer Service Portal, the comments field is right under the summary field. The Detail of the issue is under the comments fields. When more and more comm...
We have created a SLA (Jira Service Desk) that starts counting when an issue enters status #2 in the workflow and stops at status #4 or Resolved. But when an issues is Resolved and then reopened - t...
...onnectionTimeout="20000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" b...
I have a JSD project wherein we are tracking SLAs at a granular level in the background, say around 10. But I do not want all of them to be diaplayed on the screen as it will create confusion. Is it ...
Can customers change the status to Escalate?
Hi, Organisation filed is getting cleared ( Become Empty ) After Specific Transition Performed by Customer, I have no clue how it is happening No post function no Script listener is added to clear t...
Hi @Angélica Luz - I followed the steps you listed above but when I test the approval, I get a message below the status button that says "Approvers Needed". When I click that, it say...
Hi, we are planning to integrate Jira Service Desk into our organization. The goal is that every IT Team will have his own Jira Service Desk project so that Customers can track the status of...
I'm trying to create an issue using IssueBuilder and I can't add an assignee to this issue. I have already used the methods setAssigne(BasicUser user) and setAssigneeName(String name). The nam...
Hello Dears , please i need to know what is The fundamental difference between ME service desk and Jira service desk. Currently we are using ME service desk in our web hosting company and we h...
ticket opening by email with the same title and origin is creating several ticket's
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