Community resources
Community resources
Community resources
Jira Service Management
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We've enabled the AI Virtual Service Assistant and for the most part it is going well. We've opted to stay with email responses for the time being as to not change our end user's workflow when contac...
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Hi guys, is there any way to edit the names or URLs of these links to our customer portal? When agents click 'open portal' it takes us to the URL on the right rather than the left. The one on the lef...
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Hello Folks, We are exploring Jira Assets and Data Manager, both of which I am new to as of the last 24 hours so apologies if im asking something obvious. I have set up a number of th...
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Hey Everyone, I just wanted to share this feature request Atlassian created for my organization, https://jira.atlassian.com/browse/JSDCLOUD-15277. Background: The current default service de...
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So this is a bit of a weird one that I don't even think is possible but you never know someone has an idea! I'm looking for a way to have a dynamic JQL where I can get all the issues that were crea...
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Dear Community, Each day, I am asking my team to use JSM as central tool to manage daily operations and service activities. I would like to use JIRA to enable a procedure around Users Recertifica...
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Hi, we use automation that counts the sum of values from a specified field in subtasks and then inserts it into the appropriate field in the Parent Issue. Unfortunately, the automation also counts...
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Hey Atlassian Community , I want to automate a field by default value automatically when i select a field from dropdown(Suppose i have field named "x" and i have dropdown options to that field...
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aMarketForce delivers precision-targeted Contact List Development that supercharge your marketing and sales efforts. Our comprehensive, verified data solutions help businesses connect with th...
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Hi Atlassian, I want to use an internal Jira form to trigger certain actions using automation without adding a bunch of custom fields to the request type. Current Scenario: A request is submitte...
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Dear Community, I have a very specific question. I work at a small research institute, and we want to introduce a ticketing system for handling day-to-day operational requests. Before purchasing a l...
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Hi, For one customer we have this specific Portal URL / https://XXXXXXX.atlassian.net/servicedesk/customer/portal/17 Nevertheless, if by mistake the customer types https:/...
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Hello, We are facing an issue with email notifications in one of our projects, which started after the project key was changed. Here’s the scenario: When a ticket is created in the project, a noti...
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Dear team, We have JSM Data Center implemented, recently I got a request from a team, they have a request type called "New Report", they are asking if we can add pre-filled text for the description ...
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Hi, Is it possible to mask jira's base URL. if yes, how can we get it done?
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Hello, We have data that is being sent to a Jira automation to create a ticket. One of the fields it sends is a date field formatted like "YYYY-MM-DD". We need to be able to manipulate that to use a...
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Hi, Is there anything that needs to be done at the Office 365 end for emails to be delivered from the custom domain? The Jira end verified the DNS entries, but I don't see any emails coming through ...
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Hi, I have a case where I need to kick off a complex workflow involving several departments when a ticket is submitted to my Jira Service Management Portal (JSM). I attempted to create clones ...
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I am working on setting up a JSM project which will be used by internal agents in requesting help from seniors. In addition to the Confluence articles which are suggested as the agent is submitting t...
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Hello, I am pretty new to JSM and Atlassian Assist. I'm in the process of testing out Assist's ability to raise tickets directly from MS Teams, as that will be a big selling point with my leadership...
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- jira-service-management
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Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they a...
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I'm attempting to fetch all objects of a given type in Assets. We have 5000+ objects of the type "Computer" in our database, but when we query this object type via the API, the total returned is 1000...
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Hello, Is there a way I can export only the selected automations (multiple). Vijay
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I have a use case where I am using multiple table excerpt includes wrapped in a table transformer that joins all results with a key field. My problem appears when some of the tables are empty (which...
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Hello, In our system Jira Service Mgmnt App, we are not to able to receive new tasks or requirements previously sent it for our internal customer. We only receive the emails, but in the web app we ...
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