Virtual agent -- ask for info within intent -- how to add custom fields

[Stacey E. Kimmel-Smith]

Out of the box I don't have any fields shown in the "ask for info" area -- I did not set up this product but am being asked to look at the agent -- I don't see how to add custom fields so that they are available in the virtual agent. Any advice?

[Marc - Devoteam]

Hi @Stacey E. Kimmel-Smith 

The VA is an option to have user based on using the search field to guide them to a solution or to the correct request type on a portal.

You can't set fields in the VA actions to be filled.

[Harshit Grover]

Hi @Stacey E. Kimmel-Smith ,

Please follow below article to know how to configure Virtual Agent : https://support.atlassian.com/jira-service-management-cloud/docs/about-the-virtual-agent/

Regards,

Harshit