Community resources
Community resources
Community resources
Jira Service Management
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Hi ive been trying to look all over the Database but without luck, perhaps somebody in here has a better insight. Im trying to find Details on the Customer Permissions Settings that every Service Ma...
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Hey, Is it possible to have a transition between two statuses to require a form to be filled in? We have an internal RMA form that i want to require is filled in before a ticket can move on to th...
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Hi Team, I am reaching out to inquire about the feasibility of retrieving automation rules using ScriptRunner for Jira. Our organization is currently utilizing ScriptRunner to automate vari...
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doesn't have the permissions to be assigned issues (Service Desk Agent and Assignable user permissions). Not sure If I have a Jira Service Management license. Could you please ...
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Buna , Rog resetare parola charisma ,apare mesajul user inactiv. Multumesc
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Why our checkboxes suddenly require selecting all options, i already checked the settings but the 'Required Choice' is set to None, same with the settings "minimum number of choices" & "maximum n...
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I am getting following error when enabling the app in JIRA. Error: This app failed to enable. Refer to the logs for more information. Details: Following error from Plugin logs: ...
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Hi everyone, When a linked design is updated in Figma, does the JIRA automation for design update trigger for every individual update, or does it group updates together and run at a set interval? I...
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Hello Community 😃 We're excited to announce the rollout of a new feature in Jira Service Management: Request type groups for HR projects 🥳. This enhancement is designed to streamline how HR...
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Hi, I have created a specific filter with selected users, Now I want to get an excel dump on every Monday and share it to a user who has customer license. Is there a way I can schedule this. I tried ...
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Hi All, I need names of who have attached the attachments in the ticket as mentioned in the screen shot. Regards, Yeswanth
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Hi, We are a product company with a support Team. Is it possible to have a single project(single email address) to be provided for all customer.
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Hace unos días estábamos trabajando en Jira y de repente cuando queriamos actualizar nuestras tareas dejo de funcionar, desde ese momento solo aparece como que esta cargando pero no termina de cargar...
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Hi, I know request types can be associated with forms, and forms can have conditional logic to show or hide particular questions, but what I'm wondering is whether there is a way for a...
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I am creating a "Hello World" app using Forge. The app is successfully created, but I am facing an issue while trying to deploy the app to Jira Service Management (JSM). When I run the forge deploy ...
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Hi, no matter what i try, nothing seems to work. For All APIs from Customer Service Management API I got a 401. I use Basic Auth with <email>:<api key> Base64 encoded header Other Servi...
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Hi Team, I have a custom text field and I want to add a tick mark option. The scenario is like this: whenever a value is entered in the text field and we choose this ticket mark, it should send noti...
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I am calling Object AQL API to filter on a value. But the API returns a "token recognition error" when the value being filtered has a double quote in it. When my body looks like this, the API r...
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Hi, lately I've had a user who has noticed some errors happening infrequently when trying to open some of our Jira boards. This first started happening to him over the last few weeks, but it seems...
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...idgets, and while the concept is good, the only way to make it work it to expose the entire help center to the public internet. That's not an option. Is there another way from i...
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We are working on an automation to pull asset references from one object and move them to a new object. We had to create a new object for People data which included more attributes. Now the ...
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Trying to see if it possible to connect Mailtrap to JSM via SMTP Integration. When we apply username = smtp@mailtrap.io, P/w (copied from dashboard) and mailserver = live.smtp.mail...
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Hi! My goal is to fully automate a flow, such that when a message is sent to a certain channel in slack, the person who is on-call is paged according to the on-call schedule defined, as well as esca...
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We've enabled the AI Virtual Service Assistant and for the most part it is going well. We've opted to stay with email responses for the time being as to not change our end user's workflow when contac...
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Hi guys, is there any way to edit the names or URLs of these links to our customer portal? When agents click 'open portal' it takes us to the URL on the right rather than the left. The one on the lef...
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