Service Management Portal Access Right

[Mahdi CHIHAB]

Hi,

For one customer we have this specific Portal URL / 

https://XXXXXXX.atlassian.net/servicedesk/customer/portal/17

Nevertheless, if by mistake the customer types

https://XXXXXXX.atlassian.net/servicedesk/customer/, he can see names of other customers (companies that we have).

How can I restrict this access for the last URL?

Thank you very much!

[Marc - Devoteam]

Hi @Mahdi CHIHAB 

Unfortunate on a standard plan of Atlassian, this is not an option.

If your company would upgrade to a premium plan then you will have this opportunity.

See, create-and-manage-help-centers 

[Kai Becker]

Hi @Mahdi CHIHAB 

you can't restrict access to the help center, only to the project portals. 

Even if you set the default help center the customer will still be able to access the other help centers. If he currently can see other projects there, you need to correct your project access permissions.

This is currently confusing and I think this should be corrected in the near future.

[Aditya Verma]

Hi @Mahdi CHIHAB

I believe you have created separate portals for separate customers. When a customer visits "https://XXXXXXX.atlassian.net/servicedesk/customer/" he/she will see all the portals they have access to.

Please check your customer permissions and only allow specific customers to access a single project.

Thanks,
Aditya