Community resources
Community resources
Community resources
Jira Service Management
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Hello, In our system Jira Service Mgmnt App, we are not to able to receive new tasks or requirements previously sent it for our internal customer. We only receive the emails, but in the web app we ...
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Hey Jira users! 👋 Want to squeeze every ounce of power out of your Jira instance? 💪 I've got 5 tips to help you optimize for performance and efficiency📈 Let's dive in! 👇 1. Cu...
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Yesterday searches within a JSM project portal only returned results from the existing project. Today, it's returning results from all JSM projects. Can anybody help me figure out what change...
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Buenos días estimados Un gusto saludarles nuevamente, tengo una duda conforme los flujos de trabajo. Hay alguna forma de restringir que una transición en específico del flujo de trabajo solo p...
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I setup a subdomain, https://support.<customerdomain>.org with a redirect (with masking) to a Jira Service Management portal page, https://<mysubdomain>.atlassian.net/servicedesk/...
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Is it possible to allow external users access to a single JSM Portal and ignore IP restrictions applied to the Jira Service Management product? I would like our primary IT Service Desk to be access...
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Hello. I`m looking for information what the retention time of Assets history? I also would like to know if its possible to change this time? What's operations with history can I do actually?&n...
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HI I have Issues with Submitted form and need to reopen them wnat to use API request so I can do it a bulk. curl --request PUT \ --url 'https://api.atlassian.com/jira/forms/cloud/{cloudId}/issue/{...
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We use JSM and currently only have one project. We are considering splitting that project into 2 - lets call them A and B. Tickets would come in to Project A and be dealt with & clos...
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Hi everyone, I'm looking out for a solution to be implemented within Jira Automation, I would like to get a placeholder date value by adding 90 days to the current date. I could see smart valu...
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We have a standard JSM license and we are seeking an help/guide to create a Incident/Request management.
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With a Scriptrunner Listener script, I'm trying to access the comments in an issue. def issueKey = issue.key def allCommentsResponse = get("/rest/api/3/issue/${issueKey}/comment") &n...
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Based on incoming alerts, Operations/OpsGenie will notifiy users via voice calls, if so configured. Is there an option to extend the ring duration? After 1:32min our Jira instance hangs up the call...
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Following this guide https://confluence.atlassian.com/jirakb/how-to-schedule-assets-import-using-automation-for-assets-1155466867.html I set up my web request https://api.atlassian.com/jsm...
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Hi! I'm a Jira admin and one of the Jira users/accounts ask me to change the language of her Jira. Can anyone tell me how to change the language of this user? (Or send me the link to the Jira-docum...
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What happens to your tickets when the whole team is off celebrating: ❌ SLA timers tick away, leaving your team scrambling to catch up. ❌ Customers grow impatient, expecting resolutions regardless...
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What are the benefits of integrating Opsgenie with Jira service management.
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I've searched every forum and tried every possible (to me) solution but still no success :( I'm trying to invite a user to join our Atlassian platform, but get the error message to "Remove dea...
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We currently employ a Change Advisory Board (CAB) process. I am considering modifying this process so that, if a change is classified as "Minor," the individual reporting the change h...
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I'm an administrator for our Jira Project that utilizes Jira Service Management for customers. I'm making some slight tweaks to the naming of our request types but I keep running into an issue saying...
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Hi! I've been asked to add the parent field in a request type, since a team that works on a Jira Software projects need to add this data to the ticket when they create one in Jira Service Management....
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Hello, I've created a rule that autocomments when a approval request has been approved by a manager. However the trigger is for both approved and denied requests. Is there a way to ...
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I'd like to pull a report of all our issues with no components for all of 2024 but even when I add specific dates to the series in the custom report, it only goes back about a week. I can't see anyth...
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Hello, I am trying to use postman and get the id of one of my jira calendars. Your documentation states to issue the below request: GET https://<SiteURL>/rest/workinghours/1/api/calendar T...
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Hello, Creating our company held center portal. Was wondering if there is a way to limit a topic so that the requests within are limited only to a specific group of people. For example creating an H...
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