What tips do you have for agents who are supporting people? Think IT teams, help desk, etc.
Here's mine to start with:
Always use an incognito session when impersonating a user. There might be times when you "log in as" another user to verify the problem they've reported or that a fix is working correctly. Don't do this in your main browser window. Always do it in a fresh incognito session, and close the window when you've finished the work. This helps ensure you don't keep doing other things in the system while logged in as that user.
