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ASB-410 certification practice questions

Anton Vishnevskiy June 25, 2023



I've taken a free course "JQL in Service Management" and there is a section with certification practice questions.

One of the questions caused me confusion

"Jane wants to create a new queue to show all open tickets where the "Time to Resolution" SLA is still running. It should be sorted by priority with the most critical items displaying at the top of the results set.

She wrote the JQL query shown.

resolution IS NOT EMPTY AND "Time to Resolution" = running() ORDER BY priority

Identify the results of running this query"


I believe "resolution IS NOT EMPTY" will return all resolved issues, not all open tickets.  But the correct answer is "The JQL used is valid and the results will display in the order required".

Is it just a typo in JQL?



1 comment

Nic Brough -Adaptavist-
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June 25, 2023

Welcome to the Atlassian Community!

The question is asking you to explain the outcome of her JQL, and hence be able to correct the mistake she has made in it!


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