Hi,
I've taken a free course "JQL in Service Management" and there is a section with certification practice questions.
One of the questions caused me confusion
"Jane wants to create a new queue to show all open tickets where the "Time to Resolution" SLA is still running. It should be sorted by priority with the most critical items displaying at the top of the results set.
She wrote the JQL query shown.
resolution IS NOT EMPTY AND "Time to Resolution" = running() ORDER BY priority
Identify the results of running this query"
I believe "resolution IS NOT EMPTY" will return all resolved issues, not all open tickets. But the correct answer is "The JQL used is valid and the results will display in the order required".
Is it just a typo in JQL?
