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Jira Service Management
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. I...
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Could we schedule a meeting with a JIRA representative to discuss the platform's features, integration options, and how it can be customized to fit the specific needs and workflow of our team?
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I am finding it very difficult to purchase jira licenses. our team has not had much help. What is the best approach to this. We want to purchase but find this very difficult.
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I have Microsoft 365 Outlook and Jira Cloud Add-in but unable to view Jira Cloud issue from Microsoft outlook. Getting error message "Something went wrong. You can reload the add-in or contact suppor...
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Hi I have an Automation that clone & delete an issue. When performing the automation 1 issue disappeared with the attached log
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I need to know where to look for the trigger of the Time To First Response SLA counter to start. There are some service requests that are showing resolved, but do not show a pass or fail of the SLA f...
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Hi all, What could be an issue if a customer on a project opens a ticket in portal and tries to add some users to the Request participants but can not find them in the list...
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Dear Jira Support Team, I hope this message finds you well. Recently, my account was deactivated because the number of users in my workspace exceeded the limit for the Free plan. However, I have sin...
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One of our customers is receiving duplicate emails (sometimes up to 5 of the exact same email) when a public comment is added to a ticket. The body/subject of the emails they receive is identical, t...
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Hello! I'm having a lot of difficulty understanding the best set up for what I'm trying to do and if it's even possible. I am currently setting up a JSM project to ingest generic help desk emails. ...
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The ultimate goal is to add Teams automatically to Responders when Customer Locations (as Assets so options can be limited when viewed by the requestor) are selected. What I've done is duplicate Cust...
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I have reviewed the Community answer on this, but I am not using the API, I am using the automation tool in JSM. My goal is to populate the CATEGORY (LOCKED) field with a {{userInputs.<key>}} ...
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I paid for the standard version yesterday and got an invoice confirming but my account still says free and I don't have access to the standard version.
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How do your change management users provide additional details as a change goes through it's lifecycle? Do you pass forms back to users throughout the process? Do you use plug-ins to give users...
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Pessoal, boa tarde! Como na imagem, eu tenho 6 COLUNAS simples no meu quadro KANBAN 1 - Aguardando atendimento 2 - Em excecução (Em andamento) 3 - Pendente 4 - Setor anlise de crédito (Estou ten...
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Good afternoon I would like to know if it is possible in the customer portal to include the information of the person responsible for handling the ticket. Best regards&nbs...
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Hi, We are from the Gainsight Vendor Risk Assessment team. We have a requirement from Vista to enable MFA. Alternatively, can we integrate Opsgenie with our Gainsight SSO? Could you p...
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Hi, Was there any update on JIRA Service Management projects and Summary view was removed/replaced ? Today we miss the Summary feature: We have checked the Features in Project setting...
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Hi, I'm setting up Jira Service management and we recently activated the email request. This works fine except when a customer replies to a closed request, we see it in the comment of the request b...
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Hello, strangely enough, when I filter for open tickets, closed tickets are also displayed. “Closed” ‘Done’ and ‘Completed’ are also displayed there. The statuses all have a screen called “Ressolve ...
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Hello, I have built a workflow. You can close this workflow, then it is set to “Done”, with this status you can reopen it, then the status is set to “Open”. However, if I go from the closed status to...
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Hey. I'm trying to make a simple table in my reporting. For example, like this: https://i.imgur.com/daVitUW.png but I'm getting this: https://i.imgur.com/JtX0T5o.png whats wrong? Does Ji...
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We have an automation where when specific checkboxes are selected within a request type form additional tickets are created. I have this working properly but have just realized that when the...
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Is there any way like ServiceNow in JIRA SM to insert incident details when there is an update on incident to a DB within JIRA, so that I can poll (retrieve) all the events periodically? I know Servi...
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Hello, I would like to create a flow so that when a sprint ends, a page is generated in Confluence with information on the names of the user stories and an AI-generated summary of the...
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I have 2 jira instances. I want to use a "send web request" automation rule using POST from one instance to the other, using an "incoming webhook" to receive it, to effectively clone certain tickets ...
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