Attaching original completed form to newly spawned ticket?

Jared Grywacheski
Contributor
February 28, 2025

We have an automation where when specific checkboxes are selected within a request type form additional tickets are created. 

I have this working properly but have just realized that when the form is attached to the newly created ticket it's attaching a brand new uncompleted form rather than the  completed form from the original parent ticket. It is possible to do this?

Please see the automation being used:
DRAutomation.png

1 answer

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Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2025

Hello @Jared Grywacheski 

Doing a little research in the forum I found two references that might be helpful to you.

1. Copy a Form to the same project and for different projects using Automation and API 

2. Attaching the complete form as a PDF, and copying the PDF to the new issue.

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