Issue disappeared

[rtamam]

Hi I have an Automation that clone & delete an issue.
When performing the automation 1 issue disappeared with the attached log

[Nikola Perisic]

Hello @rtamam 

According to this log, the user with the given ID cannot be assigned to the issue because they are lacking the Assignable User permission. You can un reveal the name of the user by using the API endpoint: http://www.YourDomain.com/jira/rest/api/2/userkey=JIRAUSER12515

Replace JIRAUSER with the ID from the screenshot and you should get the name of the user.

[rtamam]

Thanks.

Can I retrieve those issues? cannot find them

[Nikola Perisic]

@rtamam 

According to your rule, the issue was deleted as an action. You cannot retrieve deleted issues only archived ones.

[Trudy Claspill]

@rtamam 

Because deleting an issue permanently deletes it and there is no way to recover it (without a third party app), it is not advisable to delete issues. Instead you should consider setting the Status of the issue to a "done/closed" status. You could potentially give it a Resolution such as "to be deleted" and then periodically or automatically delete those issues at a later date.

I would also advise you to modify the rule to confirm that the Clone action is successful before executing any step to "delete" the original issue.