Customer is receiving duplicate emails when a ticket is commented on
Nick Geddes
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One of our customers is receiving duplicate emails (sometimes up to 5 of the exact same email) when a public comment is added to a ticket. The body/subject of the emails they receive is identical, the trigger for this is one of the preset JSM customer notifications (see screenshot below)
The emails are also received at exactly the same time. Any idea why this could be happening? There aren't duplicates of the same customer in our
1 answer
John Funk
Community Leader 
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nick Geddes
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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