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is there any way to insert incident details to a inbuilt DB in JIRA SM

Manoj B
Manoj B
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February 28, 2025

Is there any way like ServiceNow in JIRA SM to insert incident details when there is an update on incident to a DB within JIRA, so that I can poll (retrieve) all the events periodically? I know Service Now provides this as custom tables but I could not find any thing in JIRA SM? Please share any insights.

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Sebastian Krzewiński
Sebastian Krzewiński
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February 28, 2025

Hi @Manoj B 

 

JSM not provide any tables that you can connect and get data. JSM has Rest API where you can get all data regarding tickets through it.

 

Regards,

Seba

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Manoj B
Manoj B
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February 28, 2025

Thanks Seba for the quick response, I will explore this option.

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