I paid for a standard license yesterday but my account still says the free version

[Sherry Admin]

I paid for the standard version yesterday and got an invoice confirming but my account still says free and I don't have access to the standard version.

[John Funk]

Hi Sherry - Welcome to the Atlassian Community!

Many times Atlassian will leave it in the Free status until the trial is over with. If you have paid and they have not moved you immediately, support might need to get involved. See if you can open a support ticket with Atlassian. 

https://support.atlassian.com/contact/#/

[Sherry Admin]

Apparently I can't access support on the "free plan".

[John Funk]

Okay, so that verifies that it is still in a Free plan state. Let me see if someone from Atlassian can come take a look. 

[Aaron Pavez _ServiceRocket_]

Hi @Sherry Admin 

If you go to admin.atlassian.com under Billing. Does the product show as Standard?

Click on manage next to Jira and then move from Free to Standard. 

Any changes?

Regards - Aaron

[Sherry Admin]

It shows the plan as "Free" but when I click on the "Change Plan" it won't let me choose anything, it says "Standard plan is currently unavailable on your termed annual subscription".