I am trying to import a large Excel CSV data into Jira Insight in Jira Service Management, but some of the columns in the CSV file need to be referenced from some object types in insight. For this, I...
We are using JSM for external users only. I've set everything up so far to accommodate external email requests, however I was wondering if there was a way that external users could access the portal ...
Hi Team, I need information if we can create bulk jira requests with CSV file.We have been able to map the information from csv to jira portal for fields like Organisation,summary,descriptio...
...AML/Azure AD? Is this true? Do we need to just get our money back and stick with the on-prem version of JSM?
Look at this screenshot, we want to add KB entries from 3 to 20, How should I do it?
I'm in a vicious circle where in order to reset my password I need to provide a Username but the system is telling me it doesn't recognize that or my new password (or my old password for that matter!...
When I open an Insight object field configuration, I don't have the option to use the IQL filter, see screenshot. I don't have any automation rules running. I can see it in reading view. ...
Hello all, I would like to add an IQL filter to an insight object field configuration but get the message below. When I go to my global automation I don't have any automation rules turned on. ...
HI, How can I use smart Values in JSM approvals thanks
I am trying to set up automation to notify the service desk when an issue gets within 5 days of its due date and is still unassigned. is this possible to do using new automation, i would assume this...
I would like to trigger automation to comment on a ticket, and update the status if it has been in a particular status for 7 days. this used to be possible in Legacy Automation but I am resistant to...
Hello, I just imported a long list of tickets. However, I can not find them using quick search. Is this a bug? Please see screenshot.
I have an approval workflow setup, but when I test it using a personal email, I am unable to approve a ticket. I also did not receive any notification that the ticket is awaiting my approval.
I'm not able to find a communication or post about this, so I'm hoping someone here can help. I've tried this in different browsers and had others try it. We used to be able to export form data whe...
I'd like to add users to Service Desk project but not as agents. There are customer/sales success managers who want to view the tickets that are in JIRA but they dont triage/handle tickets but to lo...
So the instance I'm working with has 3 service desk portals - 1 internal and 2 client-facing. Ideally, portal customers from each one would not be able to see either of the other 2 portals on the Por...
We have an existing cloud based JIRA instance, but we also have a bitbucket residing on an on-premise instance. We plan on importing the on-premise version into the cloud based instance, and a...
Hello, as a site admin I am deploying Jira Service Management to my Company. I do not want Agents to be able to manage Organizations, so I disabled this option in the general configuration. ...
Is it possible to have a dropdown of various preset response templates to choose from that can be selected and added to ticket comments?
Hello, Our default issue result page is 1,000 results per page. However, we have a user who is limited to 250. See screenshot. I can confirm we are set to 1,000 as that is what I see. Any ide...
Is there a straightforward way to include all of the content from a form when using a rule to send a copy of a ticket to an external email address? Mapping all of our custom fields to Jira fields see...
Hello, I have a use case where I would like ot be able to add stakeholders based on some criteria. I have not been able to find a field or api where i can see any information about that field in an I...
While accessing the Customer permissions page from the Project Settings, i see the "Something's gone wrong" with error code ERROR: 37D88C For a newly created project we do not have this e...
Hi, I'm new here and I'm currently setting up the Asset management with Insight. I want to run the discovery tool on one of our server and trigger the Insight discovery agents on the network ...
Hello everybody! In my JIRA project there are some SLAs already defined but when I try to show them in the columns of the filters, the option "SLA" does not appear. How can I make this data appear in...
User | Count |
---|---|
20 | |
10 | |
9 | |
9 | |
9 | |
7 |
Subject | Author | Posted |
---|---|---|
4 hours ago | ||
7 hours ago | ||
8 hours ago | ||
8 hours ago | ||
14 hours ago |