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An agent can't add a customer to an org, unless they can also manage orgs

Pierangelo Repetti July 22, 2022

Hello,

as a site admin I am deploying Jira Service Management to my Company.

I do not want Agents to be able to manage Organizations, so I  disabled this option in the general configuration.

On the other hand, Agents can invite new Customers, but it seems they have no way to assign them to an Organization.

That means that I must take care of adding Customers to Orgs, after the Agents have invited them. Besides being a rather useless rework, that might become a bottleneck. Moreover, the Customer would receive a second invitation email !

Is there a way to just let Agents invite Customers to an Organization, without letting them create new Orgs (which would lead to complete chaos in a short time) ?

Thank you

Pierangelo

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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