Not able to access my Confluence page

Question

I am not able to access my Confluence page. I get this error message. The status page indicates that Confluence is up and running.

Martin Runge · Answer

Hi @Angelo Perera_mo3gjg,

Welcome to the Atlassian community!

Is this site on the Free plan or a paid plan? Did you create it yourself?

The "Page unavailable" message covers the whole site. Since there's no outage, the site has most likely been deactivated. If it's a Free plan site that hasn't been used for a while, Atlassian probably deactivated it for inactivity. @Trudy Claspill explains the timeline and how to contact Atlassian for recovery here:

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline

(Please contact Atlassian soon: a deactivated Free site is only kept for a limited time, and after that the data is permanently deleted and can't be recovered.)

If it's a paid plan, I would check admin.atlassian.com > Billing for a failed payment or an expired subscription.

Cheers, Martin

Dan Breyen · Answer

Hi @Angelo Perera has your System Administrator reached out to Atlassian Support regarding this issue?

They probably want specific information regarding your space.  As a user community, our assistance would be limited in this case.

They will be able to take your licensing information.

I requested Atlassian Support chime in on this issue, but I'm guessing they're going to want to know more specifics about your instance.