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Workspace has disappeared

pfackler

I haven't logged in for probably over six months. Today I did, but my workspace is gone. There was nothing under "all workspaces" and I got an error when I tried to use the URL directly (bitbucket.org/pfackler).

How can I regain access to my repositories here?

Thanks for the help.

Accepted answers

Ben

Hi @pfackler

I've gone ahead and re-activated your personal workspace. There are issues at the moment with the self-service recovery method, so support is handling these when needed.

Please check again and let me know how it goes

Cheers!

- Ben (Bitbucket Cloud Support)

Karlo

@Ben Hi Ben, Can you help restore my personal workspace 'tanlabs'. It has my many-years code repository. Now all of them are gone. Thanks a lot!

All comments

Tomislav Tobijas

Hey @pfackler ,

There has been an announcement on that topic here: Bitbucket cleanup of free unused workspaces: what you need to know

If your workspace contains repositories but hasn’t been logged in over 6 months, or content hasn’t been accessed or updated in over 6 months

You must login and update your content before January 15, 2026 to keep your workspace.

Can you try raising a ticket on Atlassian Support to see if they can reactivate/recover it? 👀
As per official docs, you should be able to do so until the 15th of May, 2026.

Cheers,
Tobi

pfackler

Tobi,

Thanks for the response.

The announcement page you linked has this in the FAQ:

Where is the “Reactivate workspace” button and when does it appear?
You will only see a “Reactivate workspace” option after January 15, 2026 if your workspace was deactivated . Any actively used workspace will remain active and will never see the “Reactivate workspace” option, since it is not applicable to them.

But I don't have that button.

Also the support link won't let me create a ticket...I'm guessing it's because I have a free account?

Ben

Hi @pfackler

I've gone ahead and re-activated your personal workspace. There are issues at the moment with the self-service recovery method, so support is handling these when needed.

Please check again and let me know how it goes

Cheers!

- Ben (Bitbucket Cloud Support)

pfackler

I can see my repositories now. Thank you so much!

ghulamqadir1994

Hey @Ben can you also help me in reactivating all my workspaces too. i had same use case on my end too . I had multiple workspaces and i not even remember URL for each. Will you take a look and activate all my workspaces against my account. Here is my username [REDACTED]

Adam Ehlis

I've been having the same issue, I don't see an option to reactivate my workspaces.

Karlo

@Ben Hi Ben, Can you help restore my personal workspace 'tanlabs'. It has my many-years code repository. Now all of them are gone. Thanks a lot!

Ben

Hi @Karlo my apologies, forgot to respond earlier - I re-activated this the other day as you requested it before the deadline

Thanks,

- Ben (Bitbucket Cloud Support)

Karlo

Hi @Ben ,Thanks a lot! You saved my day!! I can see the code repositories now.

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