Lost web access to existing Bitbucket workspace 2no, but SSH access still works

Question

I have lost web access to my existing Bitbucket Cloud workspace 2no.

I recently tried to sign in to Bitbucket using the Google account / Gmail address that I believed was associated with my existing Bitbucket account. However, I was taken through the sign-up process and a new Bitbucket account was created instead.

In the newly created account, the 2no workspace does not appear under "All Workspaces".

However, my existing SSH key still has read/write access to repositories in the 2no workspace.

For example, the following succeeds:

git fetch

Bitbucket also successfully authenticates my existing SSH key:

ssh -T git@bitbucket.org

returns:

authenticated via ssh key.

The SSH key fingerprint accepted by Bitbucket is:

SHA256:sd+DBC1Avmnaze2E8A9DzKynOAohaRf+G6Q+jzKpP90

I also confirmed that the key has push permission. The following dry-run succeeds:

git push --dry-run origin HEAD:refs/heads/__bitbucket_permission_test__

and returns:

To bitbucket.org:2no/<repository>.git
 * [new branch] HEAD -> __bitbucket_permission_test__

So the 2no workspace and repositories still exist, and my existing SSH credentials still have write access to them, but I can no longer access the workspace through the Bitbucket web UI.

Could an Atlassian team member please help me determine whether this SSH key is associated with my original Bitbucket user account or the 2no workspace, and advise how I can restore web access to the original account/workspace?

I can provide the full SSH public key if needed.

I have not deleted the newly created Bitbucket account.

2no · Answer

Hi Jairo,

Thanks for the reply.

I have already checked git config user.email.

It is the same Gmail address that I used when I tried to sign in to Bitbucket.

However, signing in with that address resulted in a new, empty Bitbucket account being created, and the 2no workspace does not appear under "All Workspaces".

I also tried the Atlassian Support portal, but the 2no workspace is on the Free plan, so I am not able to create a support ticket and am directed to the Community instead.

My existing SSH key still has read/write access to repositories under the 2no workspace, so I believe identifying where that SSH key is registered may be the best way to locate the original account or workspace.

Since this appears to require access to internal Bitbucket data, could an Atlassian Team member please escalate this or create a private support ticket on my behalf?

I can provide the full SSH public key privately if needed.

Thank you!

Jairo Merea · Answer

Hi 2no,

In the community forum, we don't have access to internal databases to look up your SSH fingerprint, but you can try the following:

* Check your local Git configuration. It is very likely that the correct email is still configured on your machine. Open your terminal and run git config user.email.
* Open an official support ticket. If the first step didn't solve it, you can create a ticket at

https://support.atlassian.com/contact#/

Let me know how it goes ;)