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Unable to PASTE Image when Editing a Comment

Joanna Berry

I am not able to save a JIRA Comment when I edit a Comment and paste a clipboard image.

I get the following message: We couldn't save your comment. It might be empty or have invalid formatting. If you copy-pasted, try removing the formatting and adding it directly in the editor.

The same issues applies when I reply to a Comment; it will not save if I paste an image.

Note:
The original Comment was created by me, and already has images in it, so this is unlikely to be "space permission" issue.

Accepted answers

All comments

Arkadiusz Wroblewski

Hello @Joanna Berry

Yes it unlikely permission issues but Likely with Image you copying Hidden formatting which are Blocker here.

Also often this Failure message in Confluence are misleading.

Barbara Szczesniak

@Joanna Berry Have you tried saving the image in a file and uploading that file to the comment? I know this is more steps, but it also allows you to give a name to the image, which others may find helpful when looking at the ticket.

Joanna Berry

Thanks, Arkadiusz.
I understand, but this worked well before and I use the standard Snipping Tool, so it is frustrating that this does not work now.

Arkadiusz Wroblewski

@Joanna Berry

If you feel it's Regress, you should Report that to Atlassian.

Joanna Berry

@Arkadiusz Wroblewski How/where can I do that, please?
Do you have a link I could follow?
Thank you.

Elaine_g3e41p

Hello @Joanna Berry I have the same issue as you. It was working well before.

My temporary work around is - copy the entire comment and edit the image in a new comment. Then delete the old one. Known it's stupid, but at least it allows me to proceed to save.

Can you please let me know if you hear better solution from their support team?

Joanna Berry

@Elaine I'm sorry you're having the same issue, but I'm glad I'm not the only one.
I am not able to log the bug with the Atlassian support team.
Are you perhaps able to log the bug for us?

Sammy Boulanger

I also have this issue. When it occurs, I refresh the page (F5) and then I delete the broken image and paste is working again. Hope this helps.

Joanna Berry

Thanks, @Sammy Boulanger I will try that. Sounds like an easy work-around.

I am not able to log the bug with the Atlassian support team.
Are you perhaps able to log the bug for us?

Joanna Berry

Thank you, Barbara. I will try that.
It is useful to have the images named.

Xinyuan Chen

This issue happened once to me few months ago, maybe because I have too many screenshots in the comments.
However, this has been happening every day over the past week!! Every time I try to add a new screenshot in my comment, it told me cannot save. I need to try to refresh page many times a day, which is very frustrating.

Joanna Berry

I agree, this is very frustrating.
That's the best solution I have found so far; to refresh the page and paste the image again.

elaine_qi

Hi @Joanna Berry I think they've fixed this issue. It's already working for me.

Joanna Berry

Yes. It's working for me now also.
Thanks for popping in here to comment

Joanna Berry

This was a bug in JIRA, that affected other people too.
This has now been resolved.

aBALAIYA

This issue has regressed, we are having similar issues again.

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