Bitbucket workspace shows Free / 1 user but is read-only due to “user limit exceeded” and cannot be

Sundeep Sharma

Hello,

I need help with a Bitbucket Cloud workspace billing/access issue.

My workspace details:

• Workspace name: Sundeep_AI
• Workspace ID: sundeep
• Repository: clinic_queue
• Bitbucket plan shown: Free
• Total users: 1
• Licensed users: 1

However, when I push to the repository using a valid repository access token with write permission, Bitbucket rejects the push with:

[ALERT] Your push failed because the account 'sundeep14' has exceeded its
[ALERT] user limit and this repository is restricted to read-only access.
...
HTTP 402

The account name in the error (sundeep14) does not match the workspace details I see.

I also tried deleting the workspace. Bitbucket says:

This workspace cannot be deleted from within Bitbucket.
You need to go to Atlassian Administration to delete this workspace.

But in Atlassian Administration, Bitbucket shows as Free with 1 licensed user and there is no option to delete the workspace—only options to manage users and groups.

Finally, deleting my Atlassian account is blocked with:

User is last billing admin of a transaction account that has one or more non-cancelled subscriptions

Could someone please advise how to identify and remove/cancel the stale subscription or billing record that is making this Free, single-user Bitbucket workspace read-only? I do not want to remove my only user or delete my account accidentally.

Thank you

Josh

Hi Sundeep — the mismatch in the error is the clue. Bitbucket is enforcing a limit on account sundeep14, not on the workspace UI you are looking at under Sundeep_AI / Free / 1 user. Read-only + HTTP 402 with "user limit exceeded" on a workspace that looks Free almost always means a stale paid seat or old billing entitlement still attached to that Atlassian account (or a second workspace linked to it).

What to do:

1. Sign in at admin.atlassian.com as the billing admin → Billing / Subscriptions and look for any Bitbucket Standard/Premium (or legacy) line item still Active/Trial, including under a different site name. Cancel or expire it.
2. In Bitbucket, open the workspace → Settings → Plan details and also check User directory for deactivated or invited users that still count against a paid plan.
3. The "cannot delete workspace from Bitbucket — go to Administration" path with no Delete button usually means Admin still thinks a product subscription is attached. Support has to clear that billing record before delete/account-close will work — which matches the "last billing admin of a non-cancelled subscription" block you hit.

Open a ticket with Atlassian Billing/Support and include: workspace ID sundeep, the push error naming sundeep14, screenshots of Free/1 user, and that account deletion is blocked by a non-cancelled subscription. Ask them to identify and cancel the stale Bitbucket entitlement and re-enable Free write access (or allow workspace delete). This is not something you can fix from repo permissions alone.