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I have requests on the portal from which the customer can change the status. This action imply a comment pop up. Is there a way to avoid this? For example, here, clicking on "In lavorazione" transition, I get the following pop up:

We are using Jira Service Management. When a customer raises a request, the maker manually selects the checker from a multi-user picker field. Only one approval is required for the request to move to the next status. My concern is that the maker can select any user from the group, whereas approvals should only be accepted…

My customer has migrated domains and they are unable to login to Atlassian to change their SAML configuration. Can you please have Atlassian support contact me so that we can assist them. 

Hello, I've tried to export Confluence page to Word document, however it's not working. I'm getting the error from the screenshot uploaded. To export page to word I'm clicking on "Export" -> "Export to Word"

My card is declined due to an issue with my payment details.

Hi team, I'm having a problem which after some googling and some chatGPT I still can't seem to have a clear answer upon. It seems like there's no sequential guarantee that things will run in order once you have an if/else component in a JIRA automation. Is that correct? See the example below: Even the "swimlanes" seem to…

Trello Automation editor infinitely loads Problem I am unable to create or edit any Trello Automation. The Automation editor loads indefinitely and never opens. The problem affects: * Rules * Due Date automations * Scheduled automations * Buttons Reproduction * Open any Trello board. * Open Automation. * Select Rules or…

I am trying to pull reporting based on the Epic down to the subtask level, and when I create a filter it does not pull the hierarchy set up. Is there a different way to get this data? Thank you!

Hello, In the Goals screen, is it possible to create a filter that can be saved and applied as goals are updated / added? Thanks, Ian

The version is cloud. In JSM, I I mistakenly delete a field in "hidden when empty fields", Does anyone can teach me how to add it back? Thank you in advance for your help!

Hi, an external client can'login. The password is ok, but for the first time there is an ask of validation in 2 steps. How configure it ? 

Hi, I want to create a dashboard in jira cloud, and i want to schedule it to sent a mail every week with the dashboard, it is possible? BR., David.

Hello, does anyone knows if there is a way to send automatic reminders for people in Jira? For example, if someone has an investigation under him, after two weeks they will receive an automatic email that asked to describ the status?

A Champions Slack discussion started when @Ciara Twomey Nielsen noticed something unexpected while trying to create a new page. Instead of getting a blank page option, she was presented with a "Create with Rovo" experience. At first glance, this looked like a minor user interface change but it raised a bigger question:…

Currently in the Confluence editor, to redo a change you can use the Windows standard Ctrl+Y but this is not universal. On Unix-like systems this is (IMO more logically) Ctrl+Shift+Z in complement to the undo keyboard shortcut Ctrl+Z. Please also support Ctrl+Shift+Z to redo a change.

I want to reduce the repo size but do not want to delete any important files by mistake. I need some steps on how to delete the old pull requests,branches,redundant files etc to reduce the repo size to below 2 GB. Please help.

Hi Atlassian Community, We are currently restructuring our Jira Software setup to better manage cross-functional game development workflows across art, sound design, backend APIs, and mobile UI integration teams. When managing fast-paced game updates—like tracking restaurant asset pipelines, appliance upgrades, and event…

Dear Support Team, Our team has noticed that Jira Service Management is automatically performing an "IT non-approval" action and closing tickets, even though the user did not initiate this. Could you please investigate two specific cases where this occurred for user Lê Viết Cảnh (IT)? The details are provided below:…

I think I enabled 2FA before. I cannot login Confluence now and I want to disable 2FA. But I forgot Atlassian account password. What can I do?

Hello Atlassian Community, We are optimizing background worker listener stability and automated payload handling when syncing Jira automation events into enterprise CRM endpoints. Technical Setup: * Our integration architecture _address removed_ triggers automated B2B sales updates and syncs Jira issue webhooks into…

Summary Since our Jira Cloud site was migrated to the new Field Schemes experience, I can no longer find the option to edit individual field descriptions within a specific Field Configuration. This feature was previously available and is still documented in the official Atlassian support article (Create or edit a field…

I create a task, then I create a subtask and linked with mi task, but when i do a refresh, I visualice the same subtask twice, 1 linked in the task, and other in the main. Can you help me please? I only like visualice 1 task in list and cronogram at the same time.

For about three days, I have been experiencing an issue where the PDF viewer macro—on pages where it was previously embedded—fails to display in 50% of cases. Additionally, on newly created pages that also contain only a PDF viewer macro, I cannot see the PDF after the page has been created. Second problem since the new…

Hello, On August 21, 2026, I completely rewrote and force-pushed all repository branches to remove large generated files from Git history. Before cleanup: - Bitbucket reported size: 420.3 MB - Reachable local pack: approximately 417.46 MiB After cleanup: - Rewritten reachable pack: approximately 71.6 MiB - Reduction…

Good morning, I had access to my Bitbucket tasks until yesterday, and I lost it last night. I didn't have time to switch to Jira. Please help.

Since around 11:00 AM yesterday, I have lost access to all my Jira spaces. These were spaces where I previously held administrator privileges. While I can access the settings for each space, I am unable to access the Kanban boards, lists, or individual tickets within them. I noticed I had been removed from the settings for…

Hi All, Is it possible to move tickets/issues from one Kanban board to another board ?

can't access my repos 79101742b04644988dd41e340692cf50

I'm trying to pay for a subscription and ran into a problem. Instead of upgrading one workspace, they're trying to charge me for two workspaces.

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