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Hi, My workspace is over the 1 GB size limit so i cleaned it with filter-repo. I did : $ git reflog expire --expire=now --all git gc --prune=now --aggressive git count-objects -vH Enumerating objects: 18505, done. Counting objects: 100% (18505/18505), done. Delta compression using up to 6 threads Compressing objects: 100%…

I lost my 25 digit authentication key. Without it I cannot login to anything. How do I recover it?

Anyone got an issue with editing content where the content is a table with data and when you go to edit on the top right, the table doesn't appear so you can't add or remove content?

Our Automation limit in Jira has exceeded & all automation is failing. I need to know which CMB requests require manual intervention. The audit log shows an issue number which I cannot associate with a CMB submission #

When I add a new user in Jira, their email address seems to be associated with a previously removed user. Every time I try to add the new user using their email address, the old removed user appears instead. How can I resolve this issue and ensure the email address is associated with the new user?

I’ve spent several days on a quest to find a way to send feedback to the Jira developers. 😅 Any secret tips or hidden passageways in this vast universe?

Having a weird issue when I attach a board card to my list. Anytime I click on that board card to open the board in the same window/tab, it does not load the contents until I manually refresh the page. After I refresh the page, it works: If I open the URL from a bookmark or right click and open a new tab from Trello it…

Hi friends, I am writing a python script to send weekly emails in the emails I will be sending a report related to SLAs . It is a custom report. Has anyone tried sending the automatic emails using python. Priya R

I am not sure what is happening - but when I am editing the company hub everything looks normal - the cards are side by side as I have them in the edit view. Once I click publish - all the cards realign themselves to be one on top of the other as if it is for phone viewing. So, it makes my nice, condensed page super long…

Hi all, We have been trying to roll out Jira Asset Discovery in our org. The Agentless scan works fine, as it just goes onto the network and discovers with no issues. We have decided to move to an agent based solution, and this is currently being tested on a single subnet, with a small range of windows devices, some with…

Hello, We are developing an internal integration for Jira Service Management Cloud Assets. Users authenticate through OAuth 2.0 (3LO), and the integration performs Assets operations on behalf of the authenticated user. We need to create comments in the activity section of Assets objects while preserving the user who…

I've gone round and round on this. No matter what filters I apply to a list view, I cannot create a comprehensive filter that includes ALL issue types (including subtasks) in active sprints. I do not want to rely on the board because in order to see subtasks, I have to group by subtask and then I cannot see items by…

As documented, Jira Coding Agent skills auto-discovery happens only at repository root .rovodev/skills, not recursively when the session starts. Is there a way for Jira Coding Agent to auto-register skills from the nested test project's .rovodev/skills folder or “additional skill dirs” setting?

Hi Team, We have a requirement in Jira Service Management Data Center to configure an SLA where the issue's Due Date should be used as the SLA deadline, instead of using a fixed duration such as 24h, 48h, etc. Requirement For example: Estimate = Large The team manually enters a Due Date on the ticket. The SLA should start…

I have had some email to work item requests via email that were held due to account authentication required gate. I've changed some settings in JSM in hopes of preventing this issue. Is there a way to get jira to retry the emails which were held ?

Hi, I created a new JSM team-managed space, but can't figure out how to add sub-tasks. I added subtasks in the Jira settings (under work items -> work types -> work type schemes). Is this restricted from team-managed spaces?

We are using Jira Service Management Cloud Forms (formerly ProForma) for a gated approval process. Our workflow consists of three separate forms: Gate 1 Form Gate 2 Form Gate 3 Form Current process: Gate 1 is submitted from the JSM customer portal and attached to the request. Gate 2 and Gate 3 are added later as the…

Currently, the voice notification only indicates that a JIRA alert has been received, without providing any relevant incident information or context. This makes it difficult for the on-call engineer to understand the nature and severity of the incident, particularly when alerts are received outside of business hours or…

Hello Atlassian Community, I have a situation where multiple employees have signed up for Free Trello accounts with their company e-mail address in the past. We claim all accounts in our domain as managed accounts, to ensure SSO into our JSM customer portal. But because its a managed account with Trello, it now takes up a…

Hello admins, We were looking to roll out the CSM app until we seen this: AI agent resolutions (Customer Service Management app): starting on December 3, 2026, extra usage billing takes effect. AI agent resolutions will be charged at $1.00 per resolution, and you will only be charged when the AI agent fully resolves a…

When using the Scrum board inline + Create under a parent issue to create a sub-task, Jira opens the create dialog without a project selected. The dialog immediately displays "The issue type selected is invalid". If a project is manually selected, Jira opens the standard issue creation form (Story/Bug/Task etc.) instead of…

By accident the team added a 11th user to Jira. Therefore we can't access our Free Jira account anymore. I just removed one person, so we're back to 10 users. Can you please activate our Free version again? Thanks a lot! Kind regards, Sake

How do you add a due date in jira service management?

We're exploring ways to make internal documentation easier to manage because employees often have the same questions about deadlines, renewal dates, and important tasks. A searchable knowledge base can be useful, but having a simple way to keep track of dates is also important when different processes have specific time…

I'm working on improving the way technical resources and documentation are organized for users. One challenge is keeping external resources easy to find without making documentation feel overly promotional. For teams using Jira or Confluence, what approaches do you use for: Organizing external technical resources Keeping…

Currently, Recent Posts are sorted by Recently Commented by default. It would be useful if this could either: default to Recently Created, so newly published posts are surfaced first; be configurable as a user preference; or remember the user's last selected sort option and apply it consistently across relevant post lists.…

Where can I go to reset my Trello 2FA? I was recently invited to a Trello board and haven't used the product in many years. I also have no idea where my backup codes are.

My repository size seems far larger than on disk; spacesniffer shows the bulk of the size is within the .git folder. I possibly ran BFG in the past but without being able to run garbage collection. I have conducted the steps again for this repository for the likely file and folder size offenders; "No refs to update - no…

Hello Team , the status page notifications about the creation of maintenances are not working, so no visibility from Zapier and hence no notifications here. If anybody creates a maintenance, we are not seeing the notifications in slack channel where we have integrated slack , it was appearing till yesterday .