Suggestions Tab

FrancoB

Good morning,
For the past few days, I've been seeing the “Tab Suggestion” tab on the right-hand sidebar. I've been trying to find information to understand how it works and how to configure it, but without success.
Does anyone have any advice?
Thank you

Christopher Yen

Hi @FrancoB

Is it the Rovo suggestion panel? I believe currently there are no configurations for it but there is an enhancement request for it here https://jira.atlassian.com/browse/ROVO-804 the original request seems limited to configuring just the placement of it though.

I believe this is the documentation on it https://support.atlassian.com/jira-service-management-cloud/docs/about-suggestions-on-issue-view/

Suggestions uses AI to analyze the context of a work item and give your team access to important information and a list of possible actions. This helps your team get up to speed quickly, and the suggested actions can guide them on how to make further progress on the assigned work.

Suggestions adapts based on available context and past similar work items. It can’t be manually configured or influenced by knowledge base content.

Suggestions primarily include:

• A brief summary of the work item
• Available details of the reporter (service requests only)
• A list of steps that might help agents solve a work item (service requests only)
• Details of the probable root cause of an incident (incidents only)
• If available, a list of AI-suggested actions

Actions available for service requests and incidents

For a service request, AI might suggest the following actions:

• Change priority
• Add or update the assignee

For an incident, AI might suggest the following actions:

• Mark the incident as a major incident
• Add responders to the incident
• Set the severity of the incident to a certain level
• Change the priority of the incident
• Add affected services to the incident
• Investigate the problem by creating a problem work item