I am posting here because I have received no substantive response to my billing requests since September 12. I opened three support cases, including CA-4234017 and CA-4237422, but my requests remain unanswered. With our renewal date approaching on October 12, 2026, this lack of follow-up is unacceptable.
Our request is straightforward: keep Jira Premium and Confluence Premium active, and switch both subscriptions from annual to monthly billing effective October 12. We need uninterrupted service. We have not requested the cancellation of either product.
An annual renewal quote is still visible in our account, and no one has confirmed whether our requested change will be processed before the renewal date. An AI chat response claimed that the matter had been escalated, but it provided no verifiable confirmation or action from the Billing and Licensing team.
Could an Atlassian employee please take ownership of these cases and provide a human, written response confirming:
- Whether Jira Premium and Confluence Premium will switch to monthly billing on October 12;
- Whether service will continue without interruption;
- What will happen to the annual renewal quote; and
- Whether you need any action from us to complete the change.
Please respond in one of the existing support cases as soon as possible. We should not have to open a fourth ticket or post publicly to obtain an answer to a time-sensitive billing request.
