I am deactivating suspended and non-active users to free up licenses. How long before those licenses are available to assign to a new user? Typically or on average?
Hello @melissa_cheney
When you deactivate a user within Atlassian cloud the licenses they consumed should become available immediately.
Are you not experiencing that?
Hello @melissa_cheney ,
Good day! Welcome to Atlassian Community
It typically takes 24–48 hours for the license count to sync and reflect the freed-up license. This is due to license count caching on the backend.
Contact Atlassian Support if count doesn't update after 48 hours
Hello @Shalini Pradhan
Is that information published in a document somewhere? I didn't find it, but I would like to bookmark it for future reference.
Atlassian's own doc on this: deactivated and removed users stop counting at once; the billing page can take a day or two to catch up
Both answers are right about different numbers, which is why it is confusing.
Product access frees up the moment you deactivate or remove the user. You can add the next person straight away.
The billed user count on Billing, Manage subscriptions can lag a day or two, and what you pay follows the cycle: monthly plans change on the next invoice, annual plans are paid by tier until renewal.
If you only want the seat back, you do not need to deactivate anyone. Removing the person from the group that grants the product frees the seat the same way, and it is reversible.
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